Associate Manager
1 month ago
This job is responsible for managing a team focused on delivering Claims support across Casualty line of business. Driving strategic priorities focused on enabling the Talent center to deliver business outcomes that positively influence the customer experience and claims processing lifecycle. Collaborating with senior leadership teams and executive team members to align and deliver on operational and business goals, plans aimed at managing operational cost, budgets, and policy adherence. Effectively lead and represent the casualty claims department. Establish and have accountability of policies, procedures, operating structure, and ensure necessary controls are in place to deliver a fair claims handling experience across the service portfolio in compliance with all applicable laws and regulations. Promote the resolution of the claims in consistency with organization vision and objectives. Role would involve looking at transformation initiatives in partnership with stateside teams. Performance management and building meritocracy across operations, closely align with organization culture and ensure practices and measures are in place that are reflective of the culture. Manage a high performing team that delivers best in class services across the portfolio. Role may require to handle teams in multiple locations and hence travel could be a pre-requisite to the role.
Job Responsibilities- Experience with handling Claims operations
- Lead members supporting Voice & Back-office processes
- Drive business outcomes focused on achieving strategic goals
- Strong verbal/written communication skills; Able to communicate effectively at all levels
- Strong technical vision and knowledge of industry trends; provide direction to enable the team
- and organization to make long term decisions and choices
- Business acumen to translate complex technical views into business solutions and strategies
- Demonstrated track record of executing and enabling changes across business operations
Education and Experience
Education: Bachelor’s Degree or higher
Experience Criteria: 13 - 18 Years in operations
Insurance Experience is mandatory.
Managed Team leaders for 2+years
Operations Management, Lean Sigma, operational risk management
Experience Criteria: 13 - 18 Years in operations
Shift Timing-
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