
AWS App Support Engineer
3 weeks ago
Role: AWS App Support Engineer
Experience - 4-7 years
Location - Bangalore/Hyderabad/Gurgaon
Notice: Immediate Joiners Only
Role Overview:
We are seeking a SRE skilled Application Support Engineer with hands-on experience in supporting cloud-hosted applications, particularly on AWS. The ideal candidate will have strong expertise in monitoring tools like DataDog and a proactive approach to incident resolution and performance optimization.
Key Responsibilities:
- Provide SRE L1/L2 support for applications hosted on AWS, ensuring high availability and performance.
- Monitor application health using DataDog and other observability tools; respond to alerts and anomalies.
- Perform root cause analysis and resolve incidents within defined SLAs.
- Collaborate with development and DevOps teams to troubleshoot and optimize application performance.
- Maintain and update monitoring dashboards and alerting rules.
- Execute routine maintenance tasks, deployments, and configuration updates.
- Document support procedures, incident resolutions, and system changes.
- Participate in on-call rotations and ensure timely resolution of critical issues.
Required Skills:
- 4+ years of experience in application support or production support roles.
- Strong experience with
AWS services
(EC2, S3, CloudWatch, RDS, etc.). - Proficient in
DataDog
for monitoring, alerting, and dashboard creation. - Basic knowledge of
Linux
commands. - Good understanding of logs debugging.
- Familiarity with other tools (e.g., Dynatrace, Splunk, Prometheus, Grafana, ELK Stack) is a plus.
- Good understanding of incident management and ITIL processes.
- Strong communication and problem-solving skills.
Preferred Qualifications:
- AWS certification (e.g., Cloud Practitioner) is a plus.
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