![Tech Mahindra](https://media.trabajo.org/img/noimg.jpg)
Quality Lead
2 weeks ago
Key Responsibilities :
1. Lead a team of quality analysts to monitor, evaluate, and improve the performance of customer service representatives handling international voice processes for our ecommerce account.
2. Conduct regular quality audits to assess adherence to predefined quality standards, compliance requirements, and customer service protocols.
3. Analyze performance data to identify trends, areas of improvement, and opportunities for enhancing customer experience.
4. Provide constructive feedback, coaching, and training to team members to address performance gaps and ensure consistent delivery of high-quality service.
5. Collaborate with operations managers, training teams, and other stakeholders to develop and implement quality enhancement initiatives and process improvements.
6. Act as a subject matter expert on quality assurance processes, best practices, and industry standards.
7. Drive a culture of continuous improvement, quality consciousness, and customer-centricity within the team.
8. Prepare and present regular reports and dashboards on quality metrics, performance trends, and improvement initiatives to senior management.
9. Handle escalations and resolve customer complaints effectively, ensuring prompt resolution and customer satisfaction.
10. Stay updated on industry trends, emerging technologies, and best practices in customer service quality management
Language & Communication
- Ability to effectively communicate his/her thoughts in a well-organized manner.
- Should have good communication skills in English
Preferred Competencies
1.Bachelor's degree in Business Administration, Management, or a related field.
2. Proven experience 1.5 years in a similar role, preferably within a BPO environment handling international voice processes for ecommerce accounts.
3. Strong understanding of quality assurance principles, methodologies, and tools.
4. Excellent analytical, problem-solving, and decision-making skills.
5. Exceptional communication, interpersonal, and leadership abilities.
6. Ability to motivate, mentor, and inspire team members to achieve performance targets and quality goals.
7. Proficiency in using quality monitoring software and tools.
8. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
9. Certification in quality management or related field (e.g., Six Sigma, Lean, ISO) would be an advantage.
10. Fluency in English (spoken and written) is mandatory.
-
Director of Curriculum Development
2 weeks ago
bangalore, India LEAD School Full timePurpose of the Job: LEAD started with a vision to provide disruptive Ed-tech solutions for all stakeholders. Since then, LEAD has grown into a team of proficient individuals striving to transform education. In line with this vision and strategy, LEAD has been continuously working on creating world class products. We are looking to hire a Curriculum...
-
Quality Lead
2 weeks ago
bangalore, India Tech Mahindra Full timeKey Responsibilities :1. Lead a team of quality analysts to monitor, evaluate, and improve the performance of customer service representatives handling international voice processes for our ecommerce account.2. Conduct regular quality audits to assess adherence to predefined quality standards, compliance requirements, and customer service protocols.3....
-
Lead Quality Specialist
2 months ago
bangalore, India CDM Smith Full timeJob Description SummaryQuality Lead is responsible for developing and continuously improving the engineering design processes, programs, internal auditing, and related quality initiatives for our engineering group in India. The person on this position will work closely with our engineering quality leadership to implement, globally proven methodologies and...
-
Inside Sales Manager
6 days ago
bangalore, India LEAD School Full timePurpose of the Job:To engage with potential partner schools remotely and convert them to hot leads or close the finaldeal. Demonstrating superior product knowledge to answer customer questions and inquiries. Building relationships with potential customers to establish trust and rapport. Nurture leads with the goal of converting them to customers. Closing...
-
Lead Quality
2 weeks ago
bangalore, India Razorpay Full timeThe Role: The Lead is responsible for overseeing the quality assurance processes and training programs within the organization. This role ensures that quality standards are met consistently and that employees are provided with the necessary training to perform their duties effectively. The Lead Quality and Training will develop and implement...
-
Quality Lead
2 weeks ago
Bangalore Metropolitan Area, India Diversified Full timeJob Summary: Exp - 7 to 10 yearsQuality Lead Exp - 1 to 4 yearsReporting to the Director of Service Operations, Quality Lead is responsible for assessing the quality of the performance of the service desk employees. The Quality Lead will monitor inbound and outbound calls, email responses, and tickets to assess communication technical accuracy, service...
-
Quality Lead
4 weeks ago
Bangalore Metropolitan Area, India Diversified Full timeJob Summary: Exp - 7 to 10 yearsQuality Lead Exp - 1 to 4 yearsReporting to the Director of Service Operations, Quality Lead is responsible for assessing the quality of the performance of the service desk employees. The Quality Lead will monitor inbound and outbound calls, email responses, and tickets to assess communication technical accuracy, service...
-
Inside Sales Manager
5 days ago
Bangalore City, India LEAD School Full timePurpose of the Job:To engage with potential partner schools remotely and convert them to hot leads or close the finaldeal. Demonstrating superior product knowledge to answer customer questions and inquiries. Building relationships with potential customers to establish trust and rapport. Nurture leads with the goal of converting them to customers. Closing...
-
Lead, Quality Assurance
7 days ago
bangalore, India Hudson's Bay Company Full timeJob Description Lead, Quality Assurance What This Position Is All About : This position is for Quality Assurance Lead whose responsibility would be to take care of delivering the QA end to end for any project. As a lead, the QA would be involved in Team Leadership, Test Strategy Development, Test Planning and Execution, Stakeholder...
-
Software Quality Lead
4 weeks ago
bangalore, India Texas Instruments Full timeWe can't predict what the future holds, but we know Texas Instruments will have a part in shaping it. Who are we and what do we do? (About the team, past accomplishments, products/ charter/ technology challenges, milestones) In Processors Group, we provide comprehensive processor portfolio, proven software, and worldwide support enabling industry-leading...
-
Software Quality Assurance Lead
2 weeks ago
bangalore, India Texas Instruments Full timeWho are we and what do we do?In Processors Group, we provide comprehensive processor portfolio, proven software, and worldwide support enabling industry-leading automotive and industrial solutions. TI is dedicated to advancing and optimizing today’s processors to meet tomorrow’s intelligence, performance and cost requirements in automotive and industrial...
-
Quality Assurance Test Lead
2 weeks ago
bangalore, India Accolite Full timeJob Title: Lead Cypress Automation Engineer Location: Gurgaon / Bangalore Experience: 7+ Years Notice Period : 15 to 30 days Work mode: Hybrid Primary Skills : Cypress, BDD Framework, Api testing We are looking for a Lead Cypress Automation Engineer to join our dynamic team. As a lead engineer, you will be responsible for designing, developing, and...
-
Lead Quality Engineer
4 weeks ago
bangalore, India IN10 VMware Software India Private Limited Full timeDescription The IT organization at Omnissa is looking for a Data Engineer. At Omnissa, we are committed to helping our people grow professionally.Our talented employees exemplify our shared values and continue todrive our company to new heights. The Elevator Pitch : Why will you enjoy this new opportunity?We are looking for talented Data...
-
Software Quality Assurance Lead
2 weeks ago
bangalore, India Aerchain Full timeAbout Us: Aerchain is a pioneering autonomous sourcing platform revolutionising the way businesses manage their procurement processes. Our cutting-edge technology empowers organisations to streamline sourcing activities, optimise supplier relationships, and drive cost savings. We are committed to innovation, excellence, and delivering exceptional value to...
-
Software Quality Engineer Lead
6 days ago
bangalore, India Setra Systems Full timeThe Software Quality Engineer Lead Manager will be responsible for leading the testing efforts with different software development teams. This role involves overseeing the design, development, and implementation of automated testing frameworks and strategies to ensure the highest quality of our software products. The ideal candidate will have a strong...
-
Quality Assurance Lead
4 weeks ago
bangalore, India Simplify3x Software Private Limited Full timeAbout the CompanySimplify3x Software PVT LTD is a dynamic and innovative leader in IT Sector, committed to delivering top-tier solutions that drive business transformation and customer satisfaction. We pride ourselves on fostering a collaborative and inclusive environment where creativity and technical excellence thrive.Responsibilities:Lead and mentor a...
-
Lead Advance Quality Engineer
4 weeks ago
Bangalore, India Signify Netherlands B.V. Full timeWeâre looking for an Advanced Quality Engineer to join our Quality Office Team in Bangalore.Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, weâre transforming our industry.As the world...
-
Software Quality Engineer Lead
6 days ago
bangalore, India Setra Systems Full timeThe Software Quality Engineer Lead Manager will be responsible for leading the testing efforts with different software development teams. This role involves overseeing the design, development, and implementation of automated testing frameworks and strategies to ensure the highest quality of our software products. The ideal candidate will have a strong...
-
Quality Compliance Team Lead
2 weeks ago
bangalore, India NES Fircroft Full timeCompany Profile: Established in 1978, NES Fircroft is an award-winning staffing specialist that supplies technical and engineering experts (“white collar”) to Oil and Gas, Power, Construction & Infrastructure, Life Sciences, Manufacturing, Chemical, Mining, Automotive and IT sectors worldwide on an international basis. We’re a highly experienced team...
-
Quality Assurance Test Lead
1 week ago
Bangalore City, India Accolite Full timeJob Title: Lead Cypress Automation EngineerLocation: Gurgaon / BangaloreExperience: 7+ YearsNotice Period : 15 to 30 days Work mode: HybridPrimary Skills : Cypress, BDD Framework, Api testingWe are looking for a Lead Cypress Automation Engineer to join our dynamic team. As a lead engineer, you will be responsible for designing, developing, and maintaining...