
Hospital Service excellence manager
7 days ago
Company Description
Iswarya Health Pvt Ltd
Role Description
This is a full-time on-site role for a Hospital Service Excellence Manager located in Chennai. The Service Excellence Manager will be responsible for overseeing patient services and ensuring a high standard of care. This includes monitoring and improving patient satisfaction, designing and implementing service improvement initiatives, managing patient feedback, and leading staff training programs to promote a culture of service excellence. The role also involves collaborating with various departments to ensure the effective delivery of healthcare services.
Qualifications
- Experience in patient services management and healthcare operations
- Skills in designing and implementing service improvement initiatives
- Proficiency in managing patient feedback and satisfaction surveys
- Strong leadership and staff training skills
- Excellent communication and interpersonal skills
- Ability to work collaboratively with different departments
- Bachelor's degree in Healthcare Management, Business Administration, or a related field
- Experience in a hospital or healthcare setting is a plus
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