BPS Executive

2 weeks ago

Ahmedabad, India Techify Solutions Full time

Experience:  0 to 2 year (excluding internships& freelancing) Salary: 3 LPA Priority: Immediate joiners preferred What we offer: 5-day work week & Flexible work hours Growth-focused journey with regular rewards and recognition Focus on learning & development Competitive, goal-driven culture  Job Summary The ideal candidate will work as the CRM support executive and help our client in stream line the business processes such as engagement, reports, informative communication, complain resolutions, surveys over all communication mediums (Call, WhatsApp, Email, SMS and Teams). Key Responsibilities:  Build sustainable relationships and trust with customer accounts through open and interactive communication  The execution of daily campaigns, including Channel Partner special events, product, trade scheme communication and festival communication.  Candidate will be responsible for coordinating with relevant teams, monitoring responses, and addressing any customer concerns arising from the campaigns.  Engages with existing and new Channel Partner through Call, email and WhatsApp.  Candidate will provide the necessary information, assist with on boarding processes, address queries, and ensure a positive and smooth experience for new Fleet.  Handles various tasks related to the social media community (Facebook). This includes accepting Facebook member requests, approving daily dealer posts, collecting dealer special occasion photos on Facebook, creating awareness through Facebook creative, and reconciling Facebook members.  Update Channel Partner and employee groups in WhatsApp, adds new Channel Partners on a monthly basis, and ensures accurate and up-to-date information in the groups.  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.  Keep records of customer interactions, process customer accounts and file documents.  Follow communication procedures, guidelines and policies.  Take the extra mile to engage customers  Identify and assess customers’ needs to achieve satisfaction.  Prepare the Daily/Weekly/Bi-Weekly/Monthly/Quarterly Reports.  Support and increase the CRM usage and help in Monthly/quarterly redemption of the products  Requirements:  Graduate in any discipline  Minimum 1 year of relevance experience.  Excellent communication in English/Hindi is compulsory  Inbound/outbound calling process  Email writing skills inbound/outbound  Good Knowledge of MS Excel, PPT and Word  . Skillset Required: Communication Skills, Customer Relationship Management (CRM), Customer Support, Email & Chat Support, MS Excel, MS PowerPoint, MS Word, Problem Solving, Social Media Management, Campaign Coordination, Inbound/Outbound Calling, Reporting & Documentation, Interpersonal Skills, Hindi & English Proficiency.

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