RCM Payment Posting

1 day ago

Chennai, India EXL Full time
Overview:Manage daily operations of the

payment

team, including but not limited to: invoice generation, daily

deliverables , and email communication. Resolve queries, new scenarios, patient

billing

inquiries and complaints in a timely manner. Train and support

team

to ensure accuracy of deliverables meeting TAT and Quality SLAs. Collectively work and bridge the gap between client, internal leadership team and ops team. Improve team performance and efficiency and follow best practices. Be a SME in the process to handle and manage the resources and team.

Qualifications:Graduate in any discipline from a recognized educational instituteGood analytical skills and proficiency with MS Word, Excel and PowerPoint (Typing speed of 30 WPM)Good communication Skills (both written & verbal)

Experience:BPO Experience – 10-12 years’ experience in US Healthcare Payment posting in any RCM company in IndiaCommunication Skill:Strong written (documentation) and oral communication skillsWorking Hours:40 hours per week as Full-time employeeShift time: Day/Mid ShiftWeekends Off

Telecommuter/Internet requirements, if applicable:High Speed internet connection at home, must be broadband.Must understand and adhere with telecommuter policy.

Skills and abilities:

Expertise in RCM – thorough knowledge in Payment posting and denial managementHands on experience in reporting system – strategic payment trend reports, reconciliation reports, TAT and SLA trackersExcellent process documentation skillset to document client instructions.Should have currently Team Lead/Operations Manager experience in PAPER for minimum of 6 Years. 6 years of managing/handling experience in Payment & Denial functions is mandatory.Ability to interact positively with team members, peer group and seniors. Should be able to drive and manage team PAN India remotely.Demonstrated ability to exceed performance targetsAbility to effectively prioritize individual and team responsibilitiesCommunicates well in front of groups, both large and small.Ability to interact positively with team members, peer group and seniors. Should be able to drive and manage team PAN India remotely.Excellent client communications both via emails and calls.Tracking and drafting clarifications to client clean and clearAligned with goals and visions of EXLHave hands on experience with basic excels, strong analytical skills.Flexible as per project and client requirements and good team playerSpan of control – 20-50Should be comfortable in working in India Day Shift and be flexible during client/project requirementWork model will be Hybrid- Majority WFH and few cases WFO.Should have HIGH SPEED Internet connection (BROADBAND setup) at home with 200 MBPS or speed.Should have a power backup facility at home for continuous work without disruptionAllscripts PMS, Payer Path Clearing House, payer (insurance) portal and Professional Billing experience is mandatory (Urology Specialty will have added advantage but not mandatory)

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