Director of Rooms

1 week ago

delhi, India The Raintree Hotels Full time
The DOR will be the reporting manager for the Front Office Department
Manages the guest experience by periodically reviewing and ensuring a seamless flow of processes together with the process owners; detects and evaluates possibilities for innovative enhancements.
Ensures accurate monthly forecasting and accrual submission; composes and submits a feasible and executable annual budget with focus on profitability, cost per occupied room and productivity.
Cooperates with the Finance team and ensures compliance of credit policies and procedures.
Constantly identifies new revenue opportunities and improvement of existing revenue streams and upsell schemes.
Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies
Ensures intelligent use of funds available by optimizing spending yet ensuring availability of funds for needed improvements and new initiatives.
Identifies and implements new opportunities for inter-hotel sales and in-house facilities
Oversees the handling and follow-up of any security incident and guest complaint and always reinforces hotel values.
Works with all fellow divisional leaders to ensure synergies of service and product offerings are constantly improved.
Cooperates closely with the Food & Beverage team to ensure a seamless experience in several overlapping areas such as Minibar, Restaurant patron flow and traffic.
Works closely with the Director of Sales and the Director of Revenue Management to ensure optimal balance of hotel supply and demand.
Communicates closely with the Director of Engineering to initiate and drive new product improvements and projects.
Acts according to hotel emergency and crisis management procedure
Performs any duties and special projects as requested by management
Qualifications
4+ years’ experience in a similar Senior Leadership role at a Luxury 5-star hotel
Progressive Leadership experiences.
Proficiency with PMS and hotel operating systems.
Proven record in coordinating multiple departments to make gains toward target
Self-confident, proactive, and able to prioritize and make effective decisions.
Ability to build strong relationships, interact, and influence others at all levels of the organization.

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