Sr. APM Consultant

1 week ago


mumbai, India Hitachi Systems India Pvt Ltd Full time

Role: Sr. Technical Lead -L3 – APM (Configuration / Analyst Consultant)

Location Mumbai

Qualification • Any Graduation

Experience


• 5-9+ years of experience, preferably a part of it in the IT Management / Application

Performance Management area

Skills

• Experience working on distributed enterprise software products

• Worked using any APM tools. preferably on Dynatrace.

• Excellent analytical skills, ability to identify bottlenecks and recommend

solutions

• 1-2 years of experience in customer-facing positions as a professional services

consultant or implementation engineer

• Familiar with basic tasks of any one of the databases & Middleware.

• Ability to understand Application architecture and associated business / IT

Operations workflows.

• Understanding on Linux commands, Scripting and SQL

Key Responsibilities:

• Prior development background in J2EE or .Net stack is a strong plus.

• Experience in Windows Server operating system and administration skills is an added advantage.

• Able to independently write and trouble-shoot scripts in Shell / Python / SQL Deliverables:

• Understand & document client application landscape and infrastructure

• Get details of known application, infrastructure outages and pain points

• Understand customers’ requirements and translate them to specific monitoring requirements

• Review the plan and get sign-off from the client project manager

• Ensure on time delivery of tasks and completion of APM product implementation milestones

• Analyze the alerts and issues identified by APM product to assist in detailed Root Cause Analysis and Alert Fine tune

• Provide insights to Client on changes, enhancements required in their infrastructure based on analysis of APM product Analysis.

• Train client / APM monitoring team on features of APM Product and using it to proactively monitor performance in their

environment as well as use the product to identify bottlenecks as needed

• Track the support requirements and interface with the APM Product support team for quick resolutions

• Manage the APM patch updates and upgrades on an ongoing basis

• Ensure and document full deployment of APM product in client’s environment

• Troubleshooting configuration/environment/application server issues. • Lead regular meetings with clients and internal

stakeholders


Job Role: Sr. Technical Lead -L3 – APM (Configuration / Analyst Consultant)

Hitachi Systems (URL-


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