Retail Store Manager

2 weeks ago


Gurgaon, India SAKU Full time
Company Description SAKU Retails Pvt Ltd, started in 2024, is a vertically integrated Direct-to-consumer (D2C) house of brand (Womenswear, Menswear and Kidswear), located in Gurugram. Our mission is to provide high-quality products and exceptional omni-channel retail customer experience at affordable prices. Job Location: Sector 84, Gurugram Store Size: >3,200 Sqft Categories: Menswear, Womenswear, Kidswear & other lifestyle goods Role Description in Summary This is a full-time on-site role for a Retail Store Manager at SAKU in Gurugram. The Retail Store Manager will oversee the daily operations of the retail store, including managing staff, optimising store performance, ensuring customer satisfaction, and driving sales, managing inventory, handling retail loss prevention, and overseeing store operations. Key Roles and Responsibilities Overall Store P&L & Strategy Develop and implement strategies to achieve sales targets and increase store profitability Plan and execute in-store events and promotions in collaboration with the marketing team to ensure higher sell-through Develop, strategise, improvise and follow SOPs for efficient store operations Exceptional Customer Service Ensure exceptional customer service is provided at all times, reflecting the brand standard Handle customer inquiries, complaints, and feedback in a professional manner Develop and maintain strong relationships with high-profile clients/stylists/influencers and VIPs Team Management Recruit, train, and develop a high-performing team Set clear performance expectations and conduct regular performance reviews Foster a positive and motivating work environment Stock Management Oversee stock levels and ensure inventory is managed efficiently, without any pilferage Set action plans to optimise product and stock management

Visual Merchandising Visual merchandising - ensure the store's visual presentation meets the brand’s standards. Maintain high standards of cleanliness, organization, and safety in the store Reporting Prepare and submit regular reports on sales, customer feedback, and store performance. Qualifications Solid 5-6 years of experience in top branded mid-large format retail apparel stores Strong leadership and team management abilities Excellent communication and interpersonal skills In-depth knowledge of the premium fashion industry Proficiency in retail management software and MS Office Strong analytical and problem-solving skills

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