Application Support Engineer

3 days ago


Ahmedabad, India AppsTech solution Entity pvt. ltd. Full time

Job Title: IT Application Support Engineer

Main Responsibility:

  • Provide application support to KHS Worldwide users
  • Handle first- and second-line support for engineering applications (Creo, AutoCAD, Catia etc.) and other applications
  • Diagnostic application error on client computers and resolve incidents, service requests, and other issues in a timely manner.
  • To able to installation & configuration of application support & handle to configure server components
  • Regularly monitor application performance and maintain the availability of application for users
  • Analyze recurring problems and identify long-term solutions.
  • Create and maintain technical documentation, user guides (SOP), and knowledge base articles.
  • Support to users & other team members for application upgrades, patches, and maintenance schedules.
  • Handle integrations project, testing new application before deployments rollout.
  • Provide training and support to end users on application functionality.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2+ years of experience in application support, software maintenance, or a related IT role.
  • Understanding of Windows (Client / Server) environments.
  • Familiarity with ticketing systems (e.g. Topdesk, ServiceNow, JIRA etc.)
  • Basic scripting knowledge (e.g.Java, C#, Visual Basic, PowerShell, Python) is a plus.
  • Strong analytical, problem-solving, and communication & English-speaking skills.
  • Ability to work independently

Job Types: Full-time, Permanent

Pay: ₹30, ₹50,912.29 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Provident Fund

Work Location: In person



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