Application Support Engineer

3 weeks ago

mumbai, India Quotient Consultancy Full time
JOB DESCRIPTION
JoB Profile: Application Support Team Member/ Lead
Experience: 5-8 yrs
Job Location: Marol
Roles & Responsibility:
Responsible for the support and maintenance of Trading, back office and other related IT applications.
Second line support and maintenance of the IT applications and supervising role on supported application area. Second line maintenance and support means highest escalation level on trouble shooting responsibility, deepest system knowledge and specialization on platforms and services than in first line maintenance.
The activities include end user and daily maintenance support, application maintenance, vendor management, furthermore participation in developments handover on the operations part. Maintains direct vendor contact regarding third line maintenance support issues and issue tracking. Sets up systems and application monitoring tools for the first line maintenance service and trouble shooting.
Specific Roles & Responsibility:
Deploying and supporting applications on UAT and production environment
Able to solve applications related incidents/ issues.
Liaising with other other groups/ team and vendors to solve incidents/ issues
Able to analyse impact of incident and communicate it to affected user areas and minimize it
Suggest solution to solve the root cause (the problem) of the incident/ issue
Working together with other teams and vendors
Keeps track of application changes with version control and makes sure that release management is kept
Report incidents towards application vendor (third line support and maintenance) and any performance issue towards development, and tracks resolution status
Regularly checks performance of supported applications and areas if it keeps SLA
Skill Sets:
Education Qualifications: Graduation and above
Education / Certification needed, if any
Specialist functional Exposure needed, if any: Knowledge of capital market and any Securities Trading application like ODIN, Omnesys, TCS etc.
Competencies Required: (Behavioral & Technical / Functional)
Operating Systems: Windows, Unix/ Linux
Database: Oracle/ MSSQL/ MySQL
Web Server/ Application server: IIS/ Apache Tomcat
Problem solving skill
Specific Sector Experience required: Capital Market

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