Certifications Program Specialist
2 weeks ago
Career Level - IC2
Certifications Program Specialist
Oracle University
Location: Bengaluru, India
About Oracle University
Oracle University (OU) is committed to providing world-class training and an unbeatable educational experience. Oracle University focuses on 100% student satisfaction to deliver superior training that enhances the adoption of Oracle technologies. As one of the largest corporate training organizations in the world, we help make technology strategies successful with complete, flexible, and customized learning solutions delivered globally. Our goal is to provide every Oracle University student with an exceptional highly engaging learning experience with our plethora of learning products and services.
Primary Focus
Oracle Certification Program (OCP) is our prestigious and highly sought-out-for certification program for technical professionals in the Oracle information technology marketplace. The certification program specialist will be part of the OCP Operations team. The certification program specialist will be part of the Oracle Certification Program Operations team. This team’s primary responsibility is to service and help resolve customer queries, troubleshoot issues as required, follow-up with stakeholders to resolve the issues, manage exam web pages, help improve tools and processes across the exam delivery platform, manage proctors and exam schedules, train and onboard proctors, and validate certification credentials for certified candidates.
Roles and Responsibilities
Required Qualifications
Bachelor’s degree in business administration, communications, or a related field Previous experience in a customer support role or similar domain, preferably in a certification or education-related industry Good command over written English with excellent comprehension and communication skills, both written and verbal Strong problem-solving abilities and attention to detail Able to self-manage, prioritize, execute, collaborate, and deliver on assigned tasks Able to think out of the box with a positive attitude towards the workplace and understand customer issues Good at working on multiple parallel deliverables and thrive in a fast-paced, changing environment-
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