Customer Support Executive

2 days ago

Thrissur, India Linen Trail Full time

Customer Support Executive (Email, WhatsApp & Voice) Location: Thrissur, Kerala Company: Linen Trail – India’s Quiet Luxury Linen Label About the Role: We’re looking for a Customer Support Executive who can deliver exceptional service across Email, WhatsApp, and Voice . You’ll be the first point of contact for our customers helping them with orders, queries, and recommendations while maintaining the premium experience that defines Linen Trail. Responsibilities: Manage daily customer communication across Email, WhatsApp, and voice calls. Resolve order-related queries, exchange/refund requests, and shipping updates. Drive conversions by helping customers make confident purchase decisions. Collaborate with operations and marketing teams to ensure smooth post-purchase experiences. Maintain CRM hygiene and daily logs of interactions. Requirements: Excellent written and verbal communication skills (English, Hindi, and Malayalam preferred). Strong customer empathy and problem-solving attitude. Prior experience in e-commerce or D2C brand support preferred. Familiarity with tools like WhatsApp Business, Shopify, Zoho or similar CRMs is a plus. Compensation: CTC: ₹3,00,000 per annum Incentives: Performance-based variable pay linked to conversion and satisfaction metrics Why Join Us: At Linen Trail, you’ll be part of a growing digital-first fashion brand redefining quiet luxury in India. You’ll work directly with the founders and have the opportunity to grow into a senior customer experience role.

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