B2B Technical Service

3 weeks ago


india Refa Chemical Industry Full time
Technical Service & Support Executive - Specialty Chemical Cleaning Solutions


Do you have a passion for chemical engineering and a knack for problem-solving?


We're seeking a motivated and technically skilled Technical Service & Support Executive to join our dynamic team


About the Role:

In this role, you'll play a crucial role in supporting our sales efforts and ensuring customer satisfaction by providing technical expertise and after-sales support for our specialty cleaning chemicals used by automobile metal component manufacturers.


Responsibilities:

  • Technical Support: Provide technical guidance and troubleshooting assistance to customers regarding our cleaning chemicals and their application processes.
  • Conduct on-site visits (if required) to understand customer challenges and recommend optimal solutions.
  • Analyze customer issues and develop effective solutions to ensure efficient cleaning processes.
  • Sales Support: Generate sales leads by identifying potential customers within the automobile metal component manufacturing industry.
  • Assist the sales team with technical presentations and product demonstrations.
  • Participate in technical discussions with customers to address concerns and highlight product benefits.
  • Documentation & Analysis: Prepare comprehensive technical reports and notes detailing customer interactions, challenges, and solutions implemented.
  • Analyze customer data and trends to identify areas for improvement in product application and support processes.


Qualifications:

  • Diploma in Chemical Engineering or B.Tech in Chemical Engineering (preferred).
  • Minimum 1 year of experience in providing technical support and application knowledge of specialty cleaning chemicals for the automotive metal components manufacturing industry.
  • Strong understanding of chemical principles and their application in industrial cleaning processes.
  • Excellent communication, problem-solving, and analytical skills.
  • Ability to work independently and as part of a team.
  • Proficiency in technical writing and report generation.
  • Valid Driver's License and reliable motorbike for transportation (field visits).


We Offer:

  • Competitive salary of Rs. 25,000 per month (inclusive of Rs. 2,000 compensation).
  • Probation Period: The first 3 months of your employment will be considered a probationary period.
  • 5 days of technical training.
  • Opportunity to work in a dynamic and growth-oriented environment.
  • Gain valuable experience in technical support and sales within the automotive component manufacturing sector.
  • Career development opportunities to enhance your technical and professional skills.


Ready to leverage your expertise and make a real impact?

Send your resume and cover letter to ,

We look forward to hearing from you



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