EXOedge - Yardi Application Support Specialist

3 weeks ago

Mohali, India EXO EDGE INDIA LLP Full time

Job Description :


EXO Edge is looking for experienced Yardi application support specialist professional to join our 24x7 IT team providing L1/L2/L3 support. An ideal candidate will bring a combination of hands-on technical expertise from a fast-paced and growing environment.

In your journey at EXO Edge, you will be :

Primarily focused on :

  • Helping users with Yardi.
  • Working the help desk queue.
  • Helping configure and customize Yardi, when needed.
  • Working closely with other I.T. staff members and vendors.
Roles and Responsibilities :
  • The role of the Yardi Support Specialist is to assist the Yardi Administrator in all aspects of the Yardi software including setup, day-to-day operations, and troubleshooting.
  • Ensures on-site property teams comply with Yardi and all other licensed Yardi product processes and procedures and provide training on an as-needed basis.
  • Assist in set up of new properties in Yardi for new developments, property takeovers, sales, and transfers of management.
  • Manages and prioritizes licensed Yardi product support cases to be resolved based on Due Date and level of impact, thoroughly documenting with a category, subcategory, site, and department.
Bringing in the below education and experience :
  • Bachelor's degree in either Computer Science/Engineering, Information Systems Management, or equivalent experience
  • 2+ years of experience in Yardi application support.
  • Industry experience in property management or affordable housing compliance.
  • Should have experience in amenity additions, updating data, and supporting teams with process and issues related to Yardi.
Technically sound in :
  • Experience with Yardi Voyager, a property management software.
Job location (ref:hirist.tech)

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