EXOedge - NOC Engineer - Telecom Tools
4 weeks ago
Job Description :
EXO Edge is looking for a Network Engineer to join our Information Technology team. In your journey at EXO Edge, you will be :
Primarily focused on :
- Quality support to customer base through updating and resolving issues in a professional manner within predefined SLAs.
- Manage customer enquiries, complaints and requests in a responsive and professional fashion.
- They will be an active member of the NOC team by supporting overall goals to achieve realistic outcomes.
- They will take the lead in initial troubleshooting and diagnosis of all faults using client troubleshooting tools and monitoring systems.
- They are responsible for opening tickets and to follow correct incident management procedures to own, track, report, document and manage faults to resolution.
- Install, commission and test equipment on customer premises.
- Participation in the 24/7 shift rotational.
- The Tier 1 Engineer will be liaising with both internal and external interfaces to ensure client network is delivering as per service level agreements.
- Educated to degree level or 1 - 2 years networking experience, ideally in a telecommunications environment but similar experience in an enterprise environment will also be considered.
- CCNA certification or similar industry recognized IP/Ethernet certification is preferable but not essential and equivalent experience will be considered.
- B.Tech, BCA, B. Sc. Computer Science or relevant.
- Technical support/service desk experience and/or previous NOC experience is required.
- Knowledge of ITIL desirable.
- General understanding of telecoms transmission/networking principles.
- Excellent documentation skills.
- Good working knowledge of MS Office applications.
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