AGM - Central Analytics (CXX/NPS/TNPS)

2 weeks ago

Mohali, Punjab, India Vodafone Idea Limited Full time
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform.

With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.

The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence.

The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Role
TL - Central Analytics (CXX/NPS/TNPS)
Job Level/ Designation M2 Function / Department Technology/Quality Location Hiring Manager Job Purpose This role is responsible for supporting the Network Quality function by optimal and effective use of all the Network Performance, Optimization and Experience management tools to provide superior Voice and Data experience to the customer. Key Result Areas/Accountabilities Responsible for overall administration of all the Performance/Experience monitoring and optimization tools in respective circle, including drive testing tools. Routine monitoring of all the network changes performed by SON and closely coordinate with the Central SON team in parametric tuning for optimal network experience Effective routine use of Geo-location tools in trouble shooting network/customer issues, analysis of 3G/4G network coverage tropology, interference metrics, in-building coverage, traffic distribution, handover, handset analytics etc AFP using SCHMA and Scrambling Code/PCI planning using tools Geo-location Tools HNI / Enterprise customer performance monitoring Coordination with Zonal optimization team in sharing the insight from tools and supporting them in experience improvement initiatives Core Competencies, Knowledge, Experience In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE) Excellent domain knowledge and on- field optimization experience Hands on experience with tools like Arieso, TEMS, NEMO, Atoll, Ultima Forte etc Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints People management capability, very good cross functional co-ordination.

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