Head Of Insurance Operations

2 days ago

Kanpur, India Whatjobs IN C2 Full time

Position: Insurance Operations & Compliance Manager & Founder Mentor Industry: Insurance (Health / Motor / Life / General – flexible) Experience: 5–7 Years Engagement: Full-time Location: India (Remote) Start Date: Immediate Key Responsibilities Set up and manage day-to-day insurance operations (policy issuance, endorsements, renewals, cancellations, claims coordination, etc.) Draft, review, and maintain policy wordings, proposal forms, schedules, SLAs, broker agreements, and basic reinsurance contracts Build and manage the policy administration process – from proposal to policy issuance, documentation, and post-issuance servicing Coordinate with insurers, reinsurers, brokers, TPAs, aggregators, corporate clients, and individual clients Design and implement SOPs, workflows, and basic KPIs for enquiries, quotations, underwriting referrals, policy issuance, endorsements, claims handling, and collections Ensure regulatory compliance with local insurance regulations (e.G. IRDAI / local regulator), including documentation standards, onboarding KYC, and reporting requirements Implement basic internal controls to avoid mis-selling, unauthorized discounts, policy backdating, and manipulation of premiums or claims Support / guide in product development : features, exclusions, premium structure, and documentation for new products or schemes Set up simple MI / reporting dashboards for: Policies issued, endorsements, renewals, and lapses Premium written vs. earned, claims ratio, and basic profitability per product/client Collections, outstanding premiums, and credit control Coordinate with accounts/finance for premium collections, reconciliations with insurers, commissions, and TDS/GST/VAT-related aspects Assist in vendor and partner onboarding (TPAs, brokers, agents, tech vendors) with proper documentation and checks Support future team building (policy admin, claims desk, customer support, maybe sales support) as the business grows

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