ITIL Release Manager

1 month ago

bangalore, India Wipro Full time

Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Technology Solutions Group, BU Teams, Different Infrastructure teams Understanding requirements, planning and status updates, maintenance and back up, issue resolution etc. IRMC, QA Guidance on risk mitigation and quality standards External Clients Understanding requirements, planning and status updates, maintenance and back up, issue resolution etc. Vendors/ Manufacturers Development and deployment of platforms, applications, databases etc. Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Technical Knowledge – Knowledge of own tower (platform, application, database etc) - Expert Domain Knowledge – Understanding of IT industry and its trends – Competent to Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. Behavioral Competencies Managing Complexity Client centricity Execution Excellence Passion for Results Team Management Stakeholder Management Deliver No. Performance Parameter Measure 1. Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2. New projects Timely delivery Avoid unauthorised changes No formal escalations ITIL Change Mgmt

  • Release Manager

    2 weeks ago

    Bangalore, Karnataka, India Iitjobs.com Full time

    Role : Release Manager who has worked on Cloud and Prem Releases (Primary Skills are PREM and Cloud)As a Release Manager, you will be responsible for handling the DevOps team to make them deliver the services on time and will manage both IT operations and developers.You will be responsible for the Release Management lifecycle that involves the stages such as...

  • Environment and Release Management Lead

    1 month ago

    bangalore, India arm limited Full time

    Job Description Job Overview: This role is based 100% in Bengaluru, India. Occasional international travel may be required for company events, special team meetings and/or workshops. There is also a requirement for on-call. Responsibilities: As an Environment and Release Management Lead, responsible for manging the...

  • Associate Scientist

    4 weeks ago

    bangalore, India AXA Group Full time

    Associate Scientist, Build & Release Management Gurgram / Banglore, India AXA XL offers risk transfer and risk management solutions to clients globally. We offer worldwide capacity, flexible underwriting solutions, a wide variety of client-focused loss prevention services and a team-based account management approach. AXA XL recognizes data and...

  • Release Manager

    3 days ago

    bangalore, India Infogain Full time

    Release Manager with skills CI/CD, for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune) Posted on: May 16, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES Must Have :• Minimum 2-3+ years working in SAFe environment as an RTE, prefer SAFe RTE Certified• Experience with Scaled...

  • SAP release Manager

    3 days ago

    bangalore, India Quess Full time

    About Us “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names...

  • Service Desk Manager

    1 month ago

    bangalore, India Mobile Programming LLC Full time

    Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...

  • Business Analyst II-Change

    11 hours ago

    bangalore, India Novo Nordisk AS Full time

    Does your motivation come from challenges and working in a dynamic environment? Do you thrive in an environment where close collaboration with key stakeholders and strategic alignment is essential? Do you have a can-do attitude with continuous improvement as one of your career objectives? Then we might have the right position for you. Apply now! The...

  • Major Incident Manager

    3 weeks ago

    Bangalore, India RapidBraiins Full time

    Key Skills : MIM,IM,ITIL ProcessExp : 3- 5 YearsLocation : Bangalore / Chennai/ Hyderabad/ Mumbai/ Pune/NoidaJob Description :- Act as focal point for all severity 1 and business impacting major incidents reported- Responsible for planning and coordinating all the activities required to perform, monitor and report on major incident management process-...

  • Major Incident Manager

    1 month ago

    bangalore, India RapidBraiins Full time

    Key Skills : MIM,IM,ITIL ProcessExp : 3- 5 YearsLocation : Bangalore / Chennai/ Hyderabad/ Mumbai/ Pune/NoidaJob Description :- Act as focal point for all severity 1 and business impacting major incidents reported- Responsible for planning and coordinating all the activities required to perform, monitor and report on major incident management process-...

  • Major Incident Manager

    4 weeks ago

    Bangalore, Karnataka, India RapidBraiins Full time

    Key Skills : MIM,IM,ITIL ProcessExp : 3- 5 YearsLocation : Bangalore / Chennai/ Hyderabad/ Mumbai/ Pune/NoidaJob Description :- Act as focal point for all severity 1 and business impacting major incidents reported- Responsible for planning and coordinating all the activities required to perform, monitor and report on major incident management process-...

  • ITIL Consultant

    11 hours ago

    bangalore, India BirlaSoft Full time

    Description:Be part of a challenging and exciting IT program where main objective is to handle migration of current service catalog tool named FAROS towards COTS solution – SNOW.Job Description: To analyze Faros services and collaborate with team to speed up analysis of IT Infra services for migration on ServiceNow. Work professionally and document,...

  • ITIL Process Consultant

    1 month ago

    bangalore, India GLAXOSMITHKLINE ASIA PVT. LTD Full time

    We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human...

  • ITIL Process Consultant

    3 weeks ago

    Bangalore, India GLAXOSMITHKLINE ASIA PVT. LTD Full time

    We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human...

  • ITIL Process Consultant

    4 weeks ago

    Bangalore, Karnataka, India GLAXOSMITHKLINE ASIA PVT. LTD Full time

    We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human...

  • Service Desk Manager

    3 weeks ago

    Mumbai/Bangalore, India Mobile Programming LLC Full time

    Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...

  • Service Desk Manager

    4 weeks ago

    Mumbai/Bangalore, Maharashtra, India Mobile Programming LLC Full time

    Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency...

  • ServiceNow Developer

    3 weeks ago

    Bangalore, India Seikor Full time

    About the Employer : Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.Digital community.The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling....

  • ServiceNow Developer

    1 month ago

    bangalore, India Seikor Full time

    About the Employer : Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.Digital community.The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling....

  • ServiceNow Developer

    4 weeks ago

    Bangalore, Karnataka, India Seikor Full time

    About the Employer :Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.Digital community.The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling....

  • Freigabe (Release) Management

    11 hours ago

    bangalore, India Mercedes-Benz Full time

    Tätigkeitsbereich:Forschung & Entwicklung incl. DesignFachabteilung:Wiring Harness HV / FMGesellschaft:Mercedes-Benz Research and Development India Private LimitedStandort:Mercedes-Benz Research and Development India, BangaloreStartdatum:sofortVeröffentlichungsdatum:..4Stellennummer:MER1UGA Join usAufgabenJob Description for Product Data Management...