Customer Success Lead

Regional Lead – Customer Success Location: Bangalore, India Experience: 12–15 years Function: Customer Success About Netcore: Netcore is a global Martech SaaS company helping brands deliver intelligent customer experiences through AI-powered engagement, personalization, and retention. With 25+ years of innovation and presence across 20+ countries, we empower marketers and product teams to drive business growth, optimize customer journeys, and achieve measurable results. About the Role: As a Regional Lead – Customer Success, you will drive the success, growth, and satisfaction of our customers in the Bangalore region. You’ll lead a high-performing team of Customer Success Managers, ensuring they deliver measurable value to clients while meeting key business metrics such as NRR, retention, and churn reduction. This is a leadership role that combines strategy, relationship management, and data-driven execution to maximize regional impact. Responsibilities: Build and implement customer success strategies that enhance adoption, satisfaction, and renewal outcomes. Own regional performance metrics — NRR, churn, retention, and account growth. Lead and mentor the regional Customer Success team, fostering a culture of ownership and excellence. Build and implement customer success strategies that enhance adoption, satisfaction, and renewal outcomes. Partner with Sales, Product, and Marketing to ensure a unified customer experience and identify opportunities for upsell and cross-sell. Use data-driven insights to proactively manage customer health and minimize churn risks. Represent regional customer needs in internal discussions to help shape product and business strategies. Key Skills and Competencies: 12–15 years of experience in Customer Success / Client Engagement, with at least 4–5 years in a leadership capacity. Proven leadership experience in Customer Success in SaaS Domain. Strong business acumen and ability to link customer outcomes to organizational growth. Analytical mindset; comfortable working with metrics and dashboards. Excellent communication, relationship management, and problem-solving skills. Experience in handling large enterprise accounts and leading customer-facing teams What’s in it for you? Be part of a global SaaS leader driving the future of customer engagement. Lead a high-impact regional function with autonomy and growth opportunities. Immense growth, continuous learning and connecting with the top-notch brands Why Netcore? Being first is in our nature. Netcore is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes. Our CEE platform includes 6 products – Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman – our AI engine. Netcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform. Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for three consecutive years only reinforces Netcore’s principle of being a people-centric company – where you will not be just an employee but a family member of the organization. A career at Netcore is more than just a job — it’s an opportunity to shape the future. For more information, please visit netcorecloud.com or follow us on . Ready to join our mission to revolutionize the way businesses engage with their customers? Apply now and let's shape the future of engagement and retention together