Product Support Engineer
4 hours ago
Product Support Engineer Location: India (Remote) Working Hours: 6:00 PM – 3:00 AM IST (US ET Shift) About BrightEdge BrightEdge is the global leader in Enterprise SEO and Digital Marketing performance platforms. Our AI-driven technology helps the world’s biggest brands—like Microsoft, Adobe, Marriott, and Nike—turn organic search into measurable business impact. As we expand in India, we’re building a world-class Customer Success and Support team to deliver best-in-class experiences for our customers. Role Overview We are looking for a Product Support Engineer who can troubleshoot and resolve technical issues, collaborate cross-functionally, and deliver an exceptional customer experience. You’ll be supporting enterprise clients on the BrightEdge platform—working with digital marketers, developers, and IT teams across the globe. What You’ll Do Own and resolve customer issues through analysis, troubleshooting, and collaboration Manage 15–20 support tickets in parallel and 180–200 per month Conduct 4–6 customer calls daily and provide timely updates Troubleshoot web development and integration issues Escalate high-impact cases and drive closure with urgency Maintain process discipline, documentation, and service responsiveness What We’re Looking For 2+ years experience in SaaS Customer Support or Web Development Strong verbal and written English communication skills Hands-on experience with at least one programming language (e.g. JavaScript, Python, PHP, Java, C++) Knowledge of SQL or CMS tools preferred Experience working directly with customers on technical issues Positive, high-energy, and adaptable mindset — comfortable in a fast-paced startup environment Why BrightEdge Work with top global brands and cutting-edge AI-powered technology Be part of the founding India team with strong career growth opportunities Join a profitable, high-growth global SaaS leader with great culture and leadership Hybrid flexibility and performance-driven rewards
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Senior technical support engineer
2 weeks ago
Bharatpur, India Trigent Software - Professional Services Full timeJob Role: Technical Support Engineer_Automation Platform: Service Now Notice Period: 30 Days (Immediate - 30 Days) Location: Hyderabad Compensation: Fixed 16 Lacs / Annual Role Overview We are seeking a Technical Support Engineer Automation to troubleshoot and resolve complex issues in the Service Now platform. This role demands hands-on expertise in...
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Desktop support engineer
5 days ago
Bharatpur, India S P Solutions Point Pvt. Ltd. Full time: ???? We’re Hiring! Desktop Support Engineer – Varanasi ???? ???? Location: Maqbool Alam Road, Varanasi ???? Qualification: Graduate ???? Experience: 6 months – 1 year (Desktop/IT Support) ???? Salary: ₹20,000 per month Key Responsibilities: Provide desktop and technical support to users Troubleshoot hardware, software & network issues Installation...
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L3 Support PHP
5 days ago
Bharatpur, India TechGrit Full timeJob Summary:The L3 Support Engineer provides expert-level technical assistance and resolves complex issues for our clients. Working closely with customers, internal teams, and development engineers, you’ll ensure timely problem resolution and contribute to improving product usability. We seek a skilled L3 Support Engineer to deliver advanced support,...
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L3 Support PHP
5 days ago
Bharatpur, India TechGrit Full timeJob Summary:The L3 Support Engineer provides expert-level technical assistance and resolves complex issues for our clients. Working closely with customers, internal teams, and development engineers, you’ll ensure timely problem resolution and contribute to improving product usability. We seek a skilled L3 Support Engineer to deliver advanced support,...
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Technical Sales Support Specialist
2 weeks ago
Bharatpur, India Allianze Infosoft Full timeAbout the CompanyAllianze Infosoft is dedicated to providing innovative elevator solutions, ensuring customer satisfaction through technical expertise and exceptional service.About the RoleThe Sales Support Engineer at Allianze Infosoft plays a crucial role in supporting the Dubai sales team (remotely) by providing technical expertise, product knowledge, and...
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GenAI-Support Specialist
20 hours ago
Bharatpur, India BCforward Full timeAbout the Company BCForward is seeking a GenAI Support Specialist to contribute to the Security Engineering, Automation & Operations function for Generative AI and Agentic AI technologies. About the Role This role provides continuous 24x7 monitoring, triage, and resolution of incidents related to our Generative AI systems and services. Reporting into the B40...
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Junior mechanical engineer
2 weeks ago
Bharatpur, India Stier Solutions Inc Full timeLocation: India, Remote Experience Level: Entry-Level Department: Engineering / Production / Design Job Summary: We are looking for a motivated and detail-oriented Junior Mechanical Engineer to join our team. The ideal candidate will assist in the design, analysis, and implementation of mechanical systems, support senior engineers in ongoing projects, and...
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AppScan Product _Lead SDET_Remote Location
2 weeks ago
Bharatpur, India HCLSoftware Full timeGreetings from "HCL Software" "HCL Software”: - Is a Product Development Division of HCL Tech: That operates its primary Software business. At HCL Software we Develop, Market, Sell and Support over 20 Product families in the areas of Customer Experience, Digital Solutions, Secure DevOps, Security & Automation. We have offices and labs around the world to...
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AppScan Product _Lead SDET_Remote Location
2 weeks ago
Bharatpur, India HCLSoftware Full timeGreetings from "HCL Software""HCL Software”: - Is a Product Development Division of HCL Tech: That operates its primary Software business. At HCL Software we Develop, Market, Sell and Support over 20 Product families in the areas of Customer Experience, Digital Solutions, Secure DevOps, Security & Automation.We have offices and labs around the world to...
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Bharatpur, India HCLSoftware Full timeGreetings from "HCL Software""HCL Software”: - Is a Product Development Division of HCL Tech: That operates its primary Software business. At HCL Software we Develop, Market, Sell and Support over 20 Product families in the areas of Customer Experience, Digital Solutions, Secure DevOps, Security & Automation.About AppScan Product:HCL AppScan is a...
