Customer Support Executive

1 day ago

Malad, India Jaincotech Full time

Job Title: Customer Support Executive

Location: Malad West, Mumbai
Shift: US Shift (Night Shift – 5:30 PM to 2:30 AM IST)

Job Summary

We are seeking a friendly, dedicated Customer Support Executive to join our team in a blended support capacity. In this role, you will engage with international customers through phone (inbound and outbound calls), email, and live chat. The ideal candidate will demonstrate exceptional communication abilities, strong multitasking skills, and a genuine commitment to providing an excellent customer experience.

Key Responsibilities

  • Handle customer queries and service requests through phone, email, and chat, ensuring a smooth and professional experience at all times.
  • Communicate clearly and confidently, demonstrating excellent telephone etiquette and strong written communication skills.
  • Resolve customer concerns quickly and effectively by identifying the issue, providing accurate information, and offering practical solutions.
  • Take ownership of customer issues and follow up until closure, ensuring every customer feels supported and valued.
  • Manage multiple tasks and conversations efficiently, while maintaining high attention to detail and meeting process deadlines/SLAs.
  • Accurately document interactions in CRM/ticketing tools, updating customer information and action steps taken.
  • Escalate unresolved or complex issues to the appropriate team as per company procedures, while keeping the customer informed.
  • Work collaboratively with peers and managers to share feedback, improve processes, and enhance the overall customer journey.
  • Stay updated on product knowledge, process updates, and system tools through regular training and self-learning.

Qualifications

  • Minimum 2 years of international voice process experience is mandatory.
  • Strong verbal and written English communication skills with the ability to build rapport easily.
  • Comfortable working in a US-based night shift (5:30 PM – 2:30 AM IST).
  • Ability to handle both voice and written communication channels effectively.
  • Strong problem-solving, multitasking, and organizational skills.

Preferred Skills

  • Prior experience in the insurance industry or international BPO environment is highly desirable.
  • Familiarity with CRM tools and ticketing systems.
  • Ability to work in a fast-paced environment while maintaining professionalism and accuracy.

Job Type: Full-time

Pay: ₹250, ₹500,000.00 per year

Benefits:

  • Health insurance
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • What's your current location?

Education:

  • Bachelor's (Preferred)

Experience:

  • International voice process: 1 year (Required)
  • Customer service: 2 years (Preferred)

Shift availability:

  • Night Shift (Required)
  • Overnight Shift (Required)

Work Location: In person

  • Customer Support Executive

    1 day ago

    Malad, India Tech Mahindra Full time

    International Voice Process (Customer Support) in Tech Mahindra Ltd We are seeking dynamic and articulate professionals for our International Voice Process team. As a Customer Support Executive, you will handle inbound and outbound calls, assist global customers with queries, troubleshoot issues, and ensure high levels of service satisfaction. This role...

  • Customer Support Executive

    1 week ago

    Malad, Mumbai, Maharashtra, India Xpertalk Infotech Full time

    As a **Customer Support Executive**, you will be responsible for handling customer inquiries, and complaints. **Key Responsibilities-** - Troubleshoot customer issues and provide solutions in a timely manner - Maintain accurate records of customer interactions and transactions - Meet or exceed established customer satisfaction goals **Requirements-** -...

  • International Customer Support

    2 days ago

    Malad, India Sequel HR Full time

    We're Hiring: Customer Support Executive (US Shift) Location: Mumbai (On-site)Shift: US Shift (Rotational Shift)Process: International Voice – Customer Support Job Type: Full-Time 5 Working Days 2 Rotational Week Offs Key Requirements: Good English Communication Skills (spoken) Willingness to work night shifts (US time zone) HSC pass with minimum of 6...

  • Customer Support Executive

    3 days ago

    Malad, Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 3,00,000 - ₹ 4,20,000 per year

    International Voice Process (Customer Support) in Tech Mahindra LtdWe are seeking dynamic and articulate professionals for our International Voice Process team. As a Customer Support Executive, you will handle inbound and outbound calls, assist global customers with queries, troubleshoot issues, and ensure high levels of service satisfaction. This role...

  • Customer Service Executive

    1 day ago

    Malad, India Smart Employment Services Full time

    Company Description Smart Employment Services specializes in permanent placements and temporary staffing for a variety of requirements, ranging from single to large volume needs. We recruit for all levels, from junior to senior positions, and across a wide range of employee categories and sectors. Our executive search service includes intensive mapping and...

  • Customer Support Executive

    3 days ago

    Malad, Mumbai, Maharashtra, India Jaincotech Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Job Title: Customer Support ExecutiveLocation: Malad West, MumbaiShift: US Shift (Night Shift – 5:30 PM to 2:30 AM IST)Job SummaryWe are seeking a friendly, dedicated Customer Support Executive to join our team in a blended support capacity. In this role, you will engage with international customers through phone (inbound and outbound calls), email, and...

  • Customer Support Executive

    2 weeks ago

    Malad, Mumbai, Maharashtra, India Business Zilla Full time

    **CUSTOMER SUPPORT EXECUTIVE.** **Exp**. - 6 months or above. **Salary**: - Rs.18,000.00 - Rs.30,000.00 / month + attractive incentives. **Shift time** - 10 AM - 7 PM. **What we want**: **Sundays fixed off and 1 Saturday off in a month.** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹18,000.00 - ₹30,000.00 per month Schedule: - Day...

  • International Customer Support Executive

    3 days ago

    Malad, Mumbai, Maharashtra, India Cyitechsearch Interactive Solutions Private Limited Full time

    **Urgent Hiring : Customer Support Executive : Malad : International Process** Hello, My name is Divanshu Yogi and I am a Recruiter with Cyitechsearch Interactive Private Solutions Private Limited. One of our clients is currently looking for a Customer Support Executive and the locations are mentioned above. If interested, please call me or WhatsApp your...

  • Customer Support Executive US VOICE||BPO MALAD

    1 day ago

    Malad, India Vara Infrovate Full time

    Hiring Customer Support Executive for INTERNATIONAL / US VOICE process Good communication skills required (Versant 3) Graduate and Undergraduate both Send CV on WhatsApp at SALARY : Upto 35K CTC Shift : 24/7 rotational shift including night shift 5 working days Week-offs : 2 rotational week-offs CAB for night shift Inbound & outbound processes Job Type:...

  • Hiring for International Voice Process Customer Support role

    1 day ago

    Malad, India Tech Mahindra Full time

    International Voice Process (Customer Support) in Tech Mahindra Ltd We are seeking dynamic and articulate professionals for our International Voice Process team. As a Customer Support Executive, you will handle inbound and outbound calls, assist global customers with queries, troubleshoot issues, and ensure high levels of service satisfaction. This role...