Cloud Support Engineer
3 weeks ago
BASIC QUALIFICATIONS
- Bachelor’s degree OR equivalent experience in a technical position.- Requires minimum of 2+ yrs experience in relevant technical position.- Strong understanding of networking protocols: DNS, HTTP, SSL, SFTP, TCP and UDP.- Experience with web-based services and applications, Apache, Tomcat etc. Knowledge of client/server and distributed systems architectures.- Strong Unix/Linux or Windows system administration skills.- Knowledge of filesystem, block and object storage.- Knowledge of Storage architectures and backup/DR strategies- Experience operating and troubleshooting email services and SMTP.
PREFERRED QUALIFICATIONS
- Understanding of Content Delivery Networks- Experience troubleshooting filesystem, block and object storage- Experience with scripting (i.e. bash, Python, PowerShell etc.)- Detailed knowledge of storage protocols: iSCSI, NFS, SMB- Expertise with network troubleshooting and tools e.g. iperf, MTR, traceroute, dig, Understanding of streaming video (H264, MP4, WEBM, HLS, Smooth Streaming)- Understanding of video compression & Delivery (Codecs & Containers, Streaming Protocols)- Prior working experience with AWS e.g. AWS S3 storage, Cloudfront, Storage Gateway, Glacier, Simple Email Service, Snowball, AWS Elemental Media Services, Kinesis Video Streams, Elastic Transcoder, AWS Transfer for SFTP, Datasync and AWS Backup.- Experience with Cloud architecture patterns and distributed computing concepts- Messaging and Queueing experience- Experience working with REST API based services- Exposure to OS and networking security concepts and standard methodologies
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