MS Technical Specialist
2 months ago
Primary Skill – Prisma Access Panorama / Strata Cloud Manager
Exp – 6+ Years
Location – Bangalore
Hybrid - 2 Days work from office (Tuesday & Thursday)
Shift - Rotational Shift
Work Location - BCIT, Bhartiya City, Thanisandra, Bengaluru
Key Roles and Responsibilities:
• Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational.
• Performs necessary checks, apply monitoring tools and respond to alerts.
• Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail.
• Assists in analysing, assigning, and escalating support calls.
• Investigates third line support calls assigned and identify the root cause of incidents and problems.
• Reports and escalates issues to 3rd party vendors if necessary.
• Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
• Proactively identifies opportunities for work optimization including opportunities for automation of work.
• Coaches L2 teams for advance technical troubleshooting and behavioural skills
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
• May work on implementing and delivering Disaster Recovery functions and tests.
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