HCL Interview for Experienced candidates
2 weeks ago
HCL is hiring candidates who are passionate to work in an international voice process.
Experience: 0-3 years
Proper documents must be available for all the companies worked before (offer letter, payslip, reliving letter etc.,)
Shift: UK Shift
Mode of interview: Walkin
Date: May 15th & 16th May 2024
Timing: 10 am to 2 pm
Contact HR: Vinoth
Work Location: Navalur, Chennai.
Interview Location: HCLTech, ETA 3 - Elcot, Navalur, Chennai.
Responsibilities
Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs
- Responding to queries regarding Experian, our products, services, data and client accounts
- Managing multiple client queries at once
- Utilizing workflow tools to manage your own workload
- Contributing to the achievement of team targets including service levels and quality measures
- Maintain accurate records of customer communication and discussions using the appropriate internal system/s
- Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
- Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
- Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
- Deliver great clients and consumers service and seek to exceed client / consumer expectations
Mandatory qualifications:
- Excellent communication skills both verbal and written Mandatory.
- A problem solving mind-set.
- The ability to multi task
- Able to work well as an individual and as part of a team
- Any Graduation or 12th is mandatory.
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