Atlas Systems
1 month ago
ServiceDesk Automation Analyst :
The ideal candidate will have a strong background in IT service management, automation tools and scripting :
- Design end-to-end automation solutions utilizing tools such as Power Automate, ServiceNow Flow Designer, and scripting languages.
- Architect integrations between various systems and platforms to facilitate seamless data exchange and workflow automation.
- Develop custom scripts and code snippets to enhance the functionality of automation tools and platforms.
- Write scripts using languages such as PowerShell, Python, JavaScript, or others as required for specific automation tasks.
- Collaborate with cross-functional teams to comprehend business requirements and devise efficient automation workflows.
- Analyze existing business processes and pinpoint opportunities for automation and optimization.
- Work closely with stakeholders to gather requirements, prioritize tasks, and deliver automation solutions promptly.
- Offer technical support and troubleshooting assistance for automation solutions.
- Document automation workflows, scripts, and processes for knowledge sharing and future reference.
- Stay updated on industry trends, best practices, and emerging technologies related to service desk automation
Key Responsibilities :
- Automate employee onboarding and offboarding processes, including account provisioning and deprovisioning, and access rights management.
- Implement automated workflows for HR service requests and integrate with HR systems and databases to synchronize employee data.
- Automatically correlate and prioritize events from monitoring tools to identify critical incidents and implement automated event remediation actions.
- Automate the discovery and inventory of IT assets, as well as asset procurement, deployment, and retirement processes.
- Automate compliance assessments and audits using predefined controls and risk indicators
Preferred Qualifications :
- Certifications in relevant automation tools and technologies (e.g., Microsoft Certified: Power Platform Fundamentals, ServiceNow Certified Implementation Specialist).
- Experience with cloud computing platforms such as Azure.
- Experience with Active Directory management, Group Policy.
- Experience with Exchange and Office 365 Administration.
- Experience with PowerShell scripting.
- Good to have JavaScript, ServiceNow flow designer.
- Knowledge and experience working with SQL tables, Web Service / API, XML, and JSON
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bangalore, India Atlas Copco Full time.fit_to_content{width:%;height:auto}Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. Join us on our journey for a better tomorrow. Your Role Job Description ...
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