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Assistant Reservations Manager

1 month ago

Delhi, India Narain Niwas Palace Hotel (Unit of Kanota Resorts Private Limited) Full time
Role Description
- Manages and coordinates all aspects of the group inventory management process PMS, Ensures all new, revised and canceled convention room blocks are entered accurately and timely and enters all group information in PMS. Completes daily review group pick-up report to monitor cut-off dates and group availability. Conducts daily inventory controls to release rooms, extend cut-offs and adjusts availability as determined in the sales contracts, group pick-up meetings, or as determined by revenue management. Communicates with sales and revenue to ensure consistency and efficiency in group inventory management.
- Attends revenue management, pick-up, pre-convention and other designated meetings as required.
- Provides service recovery for reservations related guest complaints and provides feedback, if necessary, to the customer and other departments.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Answer other hotel team member's questions regarding revenue management in a friendly and courteous manner.
- Provide training to other hotel team members on reservations procedures and principles, as needed.
- Ensure that all room’s statistics reports, Report of Operations, and any other related reports are accurate and consistent.
Qualifications
• College degree in hotel management
• 4-5 years experience in hotel reservations and rooms division
• Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
• Understand the dynamics of regional & local market, local competitors and events of the destination
Additional Information
Experience is an asset
Prior experience working with IDS
Fluency in English.