Visa Consultant

3 weeks ago

Hyderabad, India Citry One Tourism & Travel LLC Full time

Key Responsibilities:

Visa Consultation:

n Advise clients on visa requirements for various destinations (tourist, business, transit, etc.).

n Assist clients with visa application processes, documentation, and form filling.

n Liaise with embassies, consulates, and visa processing centers for updates and submissions.

n Monitor and track visa application statuses and communicate progress to clients.

n Maintain accurate records of clients' documentation and visa outcomes.

n Ensure compliance with legal and company policies regarding visa procedures.

n Handle customer complaints or concerns professionally and effectively.

Sales & Customer Service:

n Generate leads and convert inquiries into sales for visa, travel packages, insurance, flights, and other services.

n Promote and upsell company's travel and tourism offerings.

n Build and maintain long-term relationships with customers through excellent service and follow-ups.

n Meet or exceed monthly sales targets and contribute to team goals

n Maintain visa records, checklists, and reports.

n Ensure compliance with embassy regulations and company standards

Front Desk Management:

n Greet clients and visitors warmly and professionally.

n Answer, screen, and route incoming phone calls.

n Maintain visitor logs and provide basic information about company services.

n Schedule appointments and coordinate with the visa/sales team.

n Handle email correspondence and documentation filing.

n Assist in managing the office calendar, meetings, and events.

n Ensure the reception area is clean and welcoming at all times.

n Manage couriers, mail distribution, and stock of brochures/forms.

Requirements:

n Bachelor's degree in any discipline (preferably in Travel, Tourism, or related field).

n Minimum 1–2 years of experience in visa processing and/or travel sales.

n Knowledge of visa processes for major tourist destinations

n Strong interpersonal and negotiation skills.

n Ability to work under pressure and meet targets.

n Proficiency in MS Office and travel booking systems (preferred).

n Multilingual skills are a plus

Job Type: Full-time

Work Location: In person

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