Delivery Lead-Logistics

1 month ago


mumbai, India Tata Consultancy Services Full time
TCS is hiring for "Delivery Lead-Logistics". Details below-
Role-Delivery Lead-Logistics
Location-Mumbai
Exp-9-16 Years
Role-
Tower Leader – Will report to the Customer Leader –
Will handle a Span of ~250 to 300 staff across multiple LOB / Countries
Responsible for delivering Client SLA and Business Metric for the Unit , Daily interaction with Customer ( India ) and Country ,
Responsible for managing business ( Meeting Revenue Goals , Delivering Results without penalty and needs to be a lead process expert ( SME ) who will be given training to align to the business Works with the Customer for definition / agreement of new SLA -*Daily / Weekly & Monthly Connect with client managers to outline and work on LOB business objectives and challenges
Requirement
* Graduate
* Minimum of 4-5 years in a Delivery Manager / Ops Manager Role
* Should have handled a Span of 250-300 staff
* Project Management Experience
* Flexibility ( 24/7 Operation/ Weekend Working )
* Carries Experience of dealing with International Customers
* Process / Operations Management Experience
* Logistics Experience (Preferable)
* Possess Skills in MS Office (Word , Excel & PPT)
* People Management ( Attrition , CSAT )
*Performance Management Experience
* Exposure to P&L is an added advantage
* Analytical Skills
*Drive performance ( AHT , Productivity )
* Automation led initiative ( Added advantage)
Competencies
* Willingness to learn
* Ability to handle and work under pressure
* Work in challenging situations
* Go Getter & Positive Attitude
* Good with Analysis
* Problem Solving & Ideating mindset
* Team Player
* Decision Making Ability
* Ability to have handle strong / difficult conversation
Interested Candidates can apply
Regards
Tanya Kansal
TCS-TAG
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