Xpheno | Senior Technical Writer | india

4 weeks ago

india Xpheno Full time

Job Responsibilities

• Contribute to local MDM-PB team - Produce complete, clear and accurate parts

catalogs content to company standards for publication.

• Assist in creating, producing and developing easily understood artwork for parts

catalogs.

• Independently processing of information and data (engineering documents,

changes, etc.) from Engineering, Manufacturing, Parts Marketing, Customer

Service, Parts Warehouse and Suppliers.

• Independently creation of spare parts master data and maintenance during the

product lifecycle.

• Coordinate with parts vendors to provide all technical data requirements needed

for catalog publication

• Maintenance of phased-in and phased-out items in the parts catalog and/or

material master database.

• Answering of technical queries from dealers, customers and internal functions

within the framework of general policy rules.


• Provide assistance to MDM projects as required, like data analysis, data

cleansing, and data preparation.

• Day to day service issues require quick fix solutions.

• ECN - MCN Performance Part Book correctness and readiness (Sales Force

Cases and OKTS delivery)


Desired Skills and relevant experience

 10+ years experience in parts data management, parts publications, or related

technical field.

 Broad expertise in Products technical knowledge, Engineering technical skills

and Systems.

 Broad knowledge of the aftermarket Parts Business

 Strong skills in CAD Processes and tool, preferable CREO (PTC-Toolbox)

 Strong computer skills in a variety of Microsoft Office products, and specialized

applications.

 Strong problem solving and solutioning skills.

 Resilient and strong character able to manage challenging stakeholders.

 Agricultural Equipment Manufacturing, Auto OEM, Auto Component OEM, and/or

After Sales sector experience is a plus.

 5+ years of Global experience driving enterprise level support.

 Strong interpersonal skills, capable of interacting with multiple levels Globally and

business management.

 Flexibility in working at different time zones to participate in Business meetings.

 Experience of managing an effective working relationship with the business.


Desired Qualifications

• Full-time bachelor’s degree in Engineering (Minimum).

• Certifications in CAD Processes and tool, CREO (PTC-Toolbox)

• Agile Certifications preferred.

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