Housekeeping Supervisor

JOB DESCRIPTION
ABOUT ISPRAVA:
Isprava is a leader in the luxury holiday home market in India specializing in serving a discerning clientele along two fronts:
I. Design, construction, furnishing, and management of sophisticated luxury homes that celebrate heritage alongside modernity and sustainability.
II. Hospitality Services, Refurbishment and Rental Management for luxury holiday homes curated from an exclusive list of home owners.
A testament of Isprava’s offering is our distinctive client list comprising of prominent business and sports personalities and reputed professionals from across the globe like Kris Gopalakrishnan (Co-
Founder Infosys), Sunil Gavaskar (Legendary Cricketer) and Farah Khan (Bollywood Filmmaker and Writer) amongst others.
Isprava also boasts a diverse group of marquee investors including some of the world’s largest family offices like the Godrej and Piramal family office alongside other reputed global professionals.
Headquartered in Mumbai, our projects are currently spread across Goa, the Nilgiris, Alibaug, and various other locations. Isprava is positioned for significant growth in the next few years and is
perfect for entrepreneurial individuals who enjoy a flat, flexible and fast- paced workplace.
ABOUT LOHONO STAYS:
Lohono Stays by Isprava has been created to craft contemporary, luxury vacations for discerning travelers which offers high-end luxury homestays across holiday destinations, in India and South-East Asia.
The company focuses on offering the most unique, local and curated hospitality experiences to its customers while they are on vacation by not only delivering a beautiful home in a stunning location but also managing the entire stay with the help of their well trained and widely connected teams.
We have over 250 homes in some of the best travel destinations in the world including Goa, Phuket, Koh Samui, Alibaug, Lonavala, Coonoor and Bali. Each stay offers beautiful homes in amazing locations, a warm and welcoming homestyle service along with a locally curated breakfast and a variety of meal options to choose from, giving you an array of experiences to bond and celebrate special occasions with your loved ones.
Lohono Stays has been invested in by Godrej family office and the Piramal family amongst others and has hosted various industrialists, celebrities and sports personalities in their homes.
DESIGNATION: HK Supervisor
LOCATION: Goa
KEY RESPONSIBILITIES:
Facility Management:
Supervise and maintain indoor and outdoor play areas for kids and small children, and wellness blocks (sauna and ice-bath).
Ensure equipment is safe, clean, and in good condition. Oversee daily operations, conduct inspections, and manage the housekeeping team to maintain cleanliness and hygiene standards. Address any maintenance issues promptly.
Pickle ball Court Oversight: Oversee the pickle ball court, including scheduling and managing bookings, and ensuring the court is kept tidy and in optimal playing condition.
Member Bookings: Use basic Excel skills to manage and track bookings for the pickle ball court. Ensure all reservations are processed accurately and efficiently. Will coordinate with the members’ reception desk for these bookings.
Customer Service: Provide excellent service to club members, addressing inquiries, resolving issues, and ensuring a positive experience for all.
Communication: Maintain clear and effective communication with members and staff, providing updates and information as needed.
Team Coordination: Collaborate with other staff members to ensure smooth operations and a cohesive approach to managing the club.
REQUIREMENTS:
Previous experience in a supervisory role, preferably in a recreational or leisure setting.
Basic proficiency in Microsoft Excel for booking and scheduling purposes.
Experience or willingness to work with children in a play area environment.
Strong organizational skills and attention to detail.
Excellent interpersonal and communication skills.
Ability to work independently and as part of a team
REPORTING TO: Executive Housekeeper

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