Senior Technical Support Engineer, Cortex XSIAM
1 month ago
Job DescriptionYour CareerAs a Senior Technical Support Engineer specialising in Cybersecurity Automation, you will play a critical role in diagnosing and resolving complex technical issues, integrating and maintaining SIEM solutions, and ensuring our clients' security infrastructures are robust and responsive.Your ImpactProvide advanced technical support for cybersecurity automation tools, including SIEM, SOAR, and EDR solutions.Diagnose and resolve complex technical issues related to the integration of SIEM solutions with other security tools and data sources.Analyse and respond to security threats from various sources such as Firewalls, IDS/IPS, Antivirus, and EDR systems.Develop and maintain scripts using Python, PowerShell, and Linux CLI commands to automate security processes and enhance system integrations.Collaborate with cross-functional teams to troubleshoot integration issues and improve the overall security architecture.
QualificationsYour ExperienceBachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).Minimum of 5 to 8 years of experience in technical support or a similar role, with exposure to CyberSecurity Automation, architecture, and technologies such as XSOAR, EDR, and SIEM.In-depth understanding of QRadar and its integration with SOAR, EDR, and SIEM.Proficiency in scripting languages (Python, PowerShell, Linux CLI).Strong understanding of network protocols, firewalls, and security architectures.Experience in incident response and threat detection using SIEM tools.Ability to troubleshoot integration issues between SIEM and other security tools.Excellent problem-solving skills, with the ability to diagnose and resolve complex technical issues.Ability to work independently and as part of a team in a fast-paced, dynamic environment.Nice-to-HaveExperience with QRadar SIEM Integration.Familiarity with Sigma Rules and X-Force Threat Intelligence.Experience with dynamic playbooks and automated workflows in SOAR.Understanding of attack visualisation and automated alert management.Security certifications (CISSP, CISM, CompTIA Security+, CEH).
Additional InformationThe TeamOur Global Customer Support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.Our CommitmentWe’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Covid-19 Vaccination Information for Palo Alto Networks JobsVaccine requirements and disclosure obligations vary by country.Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
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