Sales Executive

3 weeks ago

Anna Nagar, India R4G Pvt Ltd Full time

Position Summary:

The Sales Executive will be responsible for managing gold and silver transaction inquiries, facilitating product and service sales, assisting customers with documentation and compliance, and ensuring a high-quality service experience. The ideal candidate should have prior experience in jewelry sales, possess a sound understanding of gold and silver products, and demonstrate a commitment to ethical and customer-focused sales practices.

Key Responsibilities

  • Handle customer inquiries related to gold selling, refurbished gold purchases, and pledged gold release assistance.
  • Provide expert guidance on gold valuation, purity standards (e.g., 916, 999), and pricing mechanisms in a clear and professional manner.
  • Maintain accurate records of customer interactions, KYC documentation, product preferences, and service feedback through the company's CRM system.
  • Coordinate with internal departments including tele calling, dispatch, finance, and verification to ensure seamless transaction processing.
  • Build and nurture long-term customer relationships through timely follow-ups, transparent communication, and reliable after-sales support.
  • Assist in facilitating in-person gold verification appointments where applicable and ensure all compliance and process protocols are followed.
  • Contribute to daily/weekly sales reporting and maintain awareness of changing gold rates, offers, and product developments.
  • Adhere to internal SOPs and demonstrate high standards of integrity, punctuality, and professionalism.

Candidate Requirements

  • Minimum 1–3 years of experience in any sales related operation , (exclude credit card sales)
  • Strong knowledge of gold, silver, and precious metal grading, weight classifications, and transaction best practices.
  • Excellent communication skills in Tamil (mandatory) and English (basic proficiency required).
  • Ability to explain financial procedures clearly and assist customers with KYC and documentation.
  • Female candidates with relevant experience in jewelry or finance-related sales are highly encouraged to apply.
  • Proficiency in using CRM tools, WhatsApp Business, and basic Microsoft Excel will be considered an advantage.
  • Professional conduct, self-motivation, and a goal-oriented mindset are essential.

Compensation

Salary will be commensurate with experience and industry standards. Incentive structures and performance-based benefits are applicable based on individual and team performance.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Paid sick time
  • Provident Fund

Work Location: In person

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