MSBI Support Analyst

3 weeks ago

Mumbai, India BNP Paribas Full time

Position Purpose

Responsible for L2 support activities for an applications which are used for MyCredit Apps. This is an extended team which works along with the team located in Paris.

Shift working to support application which is implemented globally.

Shift timings 07:00AM-03:30PM/09:30AM - 06:00PM/01:30PM - 10:00 PM. Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Mumbai Bank Holidays on rotation basis.

Responsibilities

Direct Responsibilities

  • Upgrade of MSBI platform
  • Interactions with Microsoft support
  • Incident / problem management with ServiceNow
  • Liveplay management
  • Coordination with Infrastructure teams (System, DBA, Middleware etc)
  • Monitoring management with Dynatrace
  • Performance analysis
  • Obsolescence / Security management (patching, upgrade)
  • Documentation (Wiki, SharePoint)

Contributing Responsibilities

Responsible for Incident/Change/Problem Management.

Responsible to drive meetings for Support related Activities.

DevOps improvement

Contribute to IT projects (ITSVC, Technical architecture, Build non-prod environments

Technical & Behavioral Competencies

Technical Skills

n Reporting : MSBI (PowerBI, SSRS, SSIS, SQL, SSAS)

n OS : Windows Server

n DB : SQL Server

n Scripting : PowerShell

n Scheduling : Autosys (appreciated)

n Monitoring : Dynatrace (appreciated)

n Method : ITIL

n Business Object (appreciated)

Behavioral Competencies

  • Proactive

  • Autonomous

  • Communication

  • Service oriented

Specific Qualifications (if required)

Graduate in any discipline or Masters in Information Technology

Overall 3-5 Years of IT experience of which 6months minimum should be on Application Production Support in banking Domain

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