Assistant Manager Tele Collections
1 month ago
Job Title
Assistant Manager - Tele CollectionsPosition Details
Reporting to ManagerKey Responsibilit ies
Create an inspiring team environment with an open communication cultureSet clear team goalsDelegate tasks and set deadlinesOversee day-to-day operationMonitor team performance and report on metricsMotivate team membersDiscover training needs and provide coachingListen to team members’ feedback and resolve any issues or conflictsRecognize high performance and reward accomplishmentsEncourage creativity and risk-takingSuggest and organize team building activitiesJob Duties
Should deliver the KPI as required and maintain self KPI like Quality, Attrition, Shrinkage and roaster management.Should manage and motivate a quality team of 30-60(Collections agent) with good product and process knowledgeManage the Collections processEnsure that achieving Quality target based on the business requirement.Preparing and Maintaining internal reports for MIS and reports to management.Ensure agents are delivering individual targets and KPI by having team meetings on a regular basis with direct reports.Should handle call monitoring exercises, escalations and follow up with the other department to solve the queries of the customers.Manage absentee & attrition control at all level in team.Ensuring respective KRA’s in terms of Login hours, Productivity, AHT and monitorConducting review on daily /weekly & monthly basis and share the feedbackEnsure target set to an Individual for Achieving KRA and MTD kept amount target from the month to date and train operators to meet all individual KRA’s.Ensure actions are taken and monitored on personnel and payroll issues.Manage by fixing productivity parameters for collection Agents, monitoring performance against set parameters and Weekly review with the executives.Responsible for smooth flow of process relating to Collections.Prepare and publish report on daily basis the team performance.Skillset
Excellent communication skills, high motivational level & achievement oriented. Negotiation Skills and driving results in a high-performance environment. Demonstrated ability to lead from the front. Strong Leadership Skills, Clarity of thought and perseverance. Working knowledge of computers, Excel, data management end-end.Qualification
Any Graduate and Post-GraduateExperience
1-year experience as Assistant – Sales,Collections, overall exp should be 4-6 yearsLocation
UlsoorCTC
Up to 6.00 LPAShift
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