Customer support associate

5 days ago

Alappuzha, India Aasma Careers Full time

Job descriptionWe are hiring for a MNC Company for Language Interpreter (Customer Support) Role. Permanent Work From Home PAN IndiaLanguages :- Punjabi/Bengali/Nepali/FrenchNote :- Excellent English Speaking SkillJob Description:This is a full-time remote role for a Language Interpreter. The Language Interpreter will be responsible for providing accurate interpretation in Punjabi/Bengali/Nepali/French Language + English Language during telephone and video conversations between individuals of different languages and backgrounds. The Language Interpreter will also be required to listen carefully to speakers' statements to interpret them correctly, ask questions when necessary, and remain neutral and impartial.1. Responsible for listening and precisely interpreting communication between two differentlanguage speaking persons (Example: English To Punjabi/Bengali/Nepali/French & Punjabi/Bengali/Nepali/French To English)2. Adhering to standard operating procedures required for the process and organizationJob Role:- Language InterpreterDomain - Customer Support & OperationsLocation:- Permanent Work From HomeSalary:- 30k-40k For Punjabi, Bengali & Nepali / 8-10 LPA For FrenchShifts:- First 3 months Night Shift (US &UK), After that rotational including day shift.Work days:- 5 days a weekWeek offs:- 2 Rotational week offsDesired candidate profile:Education: 12th, Diploma / Any Graduate Experience: Fresher / ExperienceImportant Note :- For French, Minimum B2 Certified In French Language or B1 With Minimum 6 Month Experience or UG/PG Degree In French Language Is Mandatory.Required Skill set:1. Candidates should be highly proficient in Punjabi/Bengali/Nepali/French Speaking & English Speaking2. Command over Language with good understanding skills is required3. Excellent Communication skills required4. Candidate should be a good listener5. Candidate should be energetic and should have positive approach towards issues handling6. Candidates should be flexible to work in rotational shifts including night shift (5 days per week & 2rotational days off)Interview rounds:HR interview(Telephonic)AMCAT TestLanguage Proficiency Test(In English and 2nd Language)Client Round (Final Virtual Interview)

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