Customer Relationship Specialist
1 week ago
Location: Kerala (On-site / Hybrid)** Department: Customer Experience & Growth Reports To: Regional Sales / Marketing Head Compensation: ₹15,000 – ₹25,000 per month + Performance Incentives Employment Type: Full-time💼 About Golden RayGolden Ray Renewable Energy LLP is Kerala’s fastest-growing solar EPC company, building a cleaner and brighter tomorrow through sustainable energy. We don’t just install solar systems — we create trust, awareness, and lifelong customer relationships.Our Customer Relationship Specialists (CRS) are the first touch point of this mission — managing CRM data, engaging through webinars and seminars, and ensuring every customer has a friction less solar journey.🚀 Your Core MissionTo drive customer engagement and conversion by combining CRM excellence, education-driven communication, and relationship ownership — from first call to post-installation follow-up.🧭 Key Responsibilities🎯 1. CRM & Lead Management (Frappe CRM)Manage, update, and track all leads in Frappe CRM with complete accuracy.Segment and tag customers by source, location, and project type.Coordinate with sales engineers to schedule appointments and follow-ups.Generate daily and weekly reports from CRM for performance tracking.Use Zoho Sheets and Google Sheets for backup tracking and analytics.🎤 2. Webinars, Seminars & Awareness ProgramsPlan and host online webinars (Zoom / Google Meet) to educate customers about solar energy, subsidies, and financing options.Support offline seminars in partnership with banks, associations, and community groups.Present solar success stories and build awareness at local community events.Ensure all attendees are captured as leads in Frappe CRM post-event.🤝 3. Relationship Building & Customer CommunicationMaintain proactive follow-ups with leads and existing customers.Support customers with KSEB documentation, loan/subsidy assistance, and installation updates.Resolve customer concerns with empathy and coordinate with internal teams for solutions.Encourage satisfied customers to refer friends or join referral programs.📊 4. Reporting & CoordinationPrepare daily call logs, lead reports, and event summaries in Zoho / Google Workspace.Collaborate with the sales, service, and marketing teams for campaign follow-ups.Share weekly customer insights during review meetings.🧩 RequirementsGraduate (Preferred: BBA / MBA / BCom).1–3 years of experience in customer-facing, inside sales, or CRM roles.Proficiency in Frappe CRM, Zoho Workspace (Writer, Sheet, Mail), and Google Workspace (Sheets, Docs, Drive).Confident in using Zoom / Google Meet for webinars.Fluent in Malayalam & English (mandatory).Bonus: Experience hosting community or bank seminars.⚙️ Tools You’ll UseFrappe CRM (lead & customer lifecycle)Zoho Workspace (Writer, Sheet, Mail, Meeting)Google Workspace (Sheets, Docs, Drive, Meet)ChatGPT for message templates, onboarding emails & reportsWhatsApp Business / Exotel IVR for lead communication🌱 Why Join Golden RayBe the face of Kerala’s clean energy revolution.Work with modern CRM + AI-driven customer tools.Earn attractive incentives for performance and customer satisfaction.Grow into Customer Success Lead / Territory Manager roles.Be part of a team that values ownership, learning, and speed. 📩 How to Apply Email your resume to career@goldenray.co.in with the subject line: “Application – CRS (CRM + Webinar) – [Your Name] – [Location]”
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Customer Relationship Specialist
6 days ago
Alappuzha, India Golden Ray Renewable Energy Full timeLocation: Kerala (On-site / Hybrid)** Department: Customer Experience & Growth Reports To: Regional Sales / Marketing Head Compensation: ₹15,000 – ₹25,000 per month + Performance Incentives Employment Type: Full-time About Golden Ray Golden Ray Renewable Energy LLP is Kerala’s fastest-growing solar EPC company, building a cleaner and brighter...
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Customer Relationship Specialist
6 days ago
Alappuzha, India Golden Ray Renewable Energy Full timeLocation: Kerala (On-site / Hybrid)** Department: Customer Experience & Growth Reports To: Regional Sales / Marketing Head Compensation: ₹15,000 – ₹25,000 per month + Performance Incentives Employment Type: Full-time About Golden Ray Golden Ray Renewable Energy LLP is Kerala’s fastest-growing solar EPC company, building a cleaner and brighter...
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Customer Relationship Specialist
7 days ago
alappuzha, India Golden Ray Renewable Energy Full timeLocation: Kerala (On-site / Hybrid)** Department: Customer Experience & Growth Reports To: Regional Sales / Marketing Head Compensation: ₹15,000 – ₹25,000 per month + Performance Incentives Employment Type: Full-time About Golden Ray Golden Ray Renewable Energy LLP is Kerala’s fastest-growing solar EPC company, building a cleaner and brighter...
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Customer Relationship Specialist
6 days ago
Alappuzha, India Golden Ray Renewable Energy Full timeLocation: Kerala (On-site / Hybrid)**Department: Customer Experience & GrowthReports To: Regional Sales / Marketing HeadCompensation: ₹15,000 – ₹25,000 per month + Performance IncentivesEmployment Type: Full-timeAbout Golden RayGolden Ray Renewable Energy LLP is Kerala’s fastest-growing solar EPC company, building a cleaner and brighter...
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Customer Relationship Specialist
7 days ago
Alappuzha, India Golden Ray Renewable Energy Full timeLocation: Kerala (On-site / Hybrid)**Department: Customer Experience & GrowthReports To: Regional Sales / Marketing HeadCompensation: ₹15,000 – ₹25,000 per month + Performance IncentivesEmployment Type: Full-timeAbout Golden RayGolden Ray Renewable Energy LLP is Kerala’s fastest-growing solar EPC company, building a cleaner and brighter...
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Customer Relationship Specialist
1 week ago
Alappuzha, India Golden Ray Renewable Energy Full timeLocation: Kerala (On-site / Hybrid)**Department: Customer Experience & GrowthReports To: Regional Sales / Marketing HeadCompensation: ₹15,000 – ₹25,000 per month + Performance IncentivesEmployment Type: Full-timeAbout Golden RayGolden Ray Renewable Energy LLP is Kerala’s fastest-growing solar EPC company, building a cleaner and brighter tomorrow...
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Customer Relationship Specialist
1 week ago
Alappuzha, India Golden Ray Renewable Energy Full timeLocation: Kerala (On-site / Hybrid)** Department: Customer Experience & Growth Reports To: Regional Sales / Marketing Head Compensation: ₹15,000 – ₹25,000 per month + Performance Incentives Employment Type: Full-time 💼 About Golden Ray Golden Ray Renewable Energy LLP is Kerala’s fastest-growing solar EPC company, building a cleaner and brighter...
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Customer Success Specialist
6 days ago
Alappuzha, India Golden Ray Renewable Energy Full timeLocation: Kerala (On-site / Hybrid)** Department: Customer Experience & Growth Reports To: Regional Sales / Marketing Head Compensation: ₹15,000 – ₹25,000 per month + Performance Incentives Employment Type: Full-time💼 About Golden RayGolden Ray Renewable Energy LLP is Kerala’s fastest-growing solar EPC company, building a cleaner and brighter...
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Language Specialist
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Alappuzha, India Innodata Inc. Full timeInnodata (NASDAQ: INOD) is a leading data engineering company. With more than 2,000 customers and operations in 13 cities around the world, we are an AI technology solutions provider-of-choice for 4 out of 5 of the world’s biggest technology companies, as well as leading companies across financial services, insurance, technology, law, and medicine.By...
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Commercial & Marketing Specialist
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Alappuzha, India Atos Medical Full timeWe are hiring a Commercial and Marketing Specialist – India, based in Delhi NCR, who will play a pivotal role in driving the growth of Atos Medical’s Tracheostomy and Laryngectomy portfolios across the Indian market. This role combines marketing strategy, field execution, business analysis, tender management, and sales enablement to deliver measurable...
