Delivery Manager
3 weeks ago
At NEOTECH Solutions, we provide expert management consulting and IT services to multinational corporations, institutions, and governments. Our focus is on delivering global strategic solutions that drive success for our clients. In addition to our core services, we also offer IT placements and staffing to help our clients build the teams they need to thrive in today's competitive environment. With a passion for excellence and a commitment to delivering results, we are the trusted partner for organizations looking to drive growth and success.
**Job Title: Account and Delivery Manager - Domestic Staffing
**Job Summary:**
We are seeking an experienced Account and Delivery Manager to oversee domestic staffing operations. This role involves managing client accounts, ensuring high-quality service delivery, and maintaining strong relationships with both clients and candidates. The ideal candidate will have a proven track record in staffing or recruitment, exceptional communication and organizational skills, and the ability to thrive in a fast-paced environment.
**Responsibilities:**
1. **Client Management:**
- Build and maintain strong relationships with clients to understand their staffing needs and requirements.
- Serve as the main point of contact for client inquiries, escalations, and issue resolution.
- Collaborate with clients to develop staffing strategies and solutions tailored to their needs.
2. **Candidate Management:**
- Source, screen, and recruit candidates to fulfill client job orders.
- Conduct interviews, assess candidate qualifications, and make placement recommendations.
- Provide guidance and support to candidates throughout the hiring process.
3. **Delivery Management:**
- Ensure timely delivery of staffing solutions to meet client demands.
- Coordinate with internal teams to fulfill client orders and manage candidate placements.
- Monitor performance metrics and implement improvements to enhance service delivery.
4. **Account Growth:**
- Identify opportunities to expand existing client accounts and generate new business.
- Collaborate with sales and marketing teams to develop strategies for account growth and retention.
- Participate in client meetings, presentations, and proposals as needed.
5. **Quality Assurance:**
- Maintain high standards of service quality and compliance with company policies and procedures.
- Conduct regular performance reviews and feedback sessions with clients and candidates.
- Address any issues or concerns related to service delivery promptly and effectively.
**Qualifications:**
- Bachelor's degree in Business Administration, Human Resources, or related field (preferred).
- Proven experience in staffing, recruitment, or account management roles.
- Strong understanding of domestic staffing industry trends and best practices.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment.
- Proficiency in using recruitment software and tools.
- Strong problem-solving and decision-making abilities.
**Benefits:**
- Competitive salary and performance-based incentives.
- Health insurance and other benefits.
- Opportunities for career advancement and professional development.
- Dynamic and supportive work environment with a focus on teamwork and collaboration.
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