
▷ Only 24h Left: System Specialist
3 weeks ago
Job Type: Onsite (Bengaluru)
Years of Experience: 5+ Years
Mandatory Skills and Experience:
- In-depth knowledge of ITIL, Incident, Problem and Change Management processes.- Basic understanding of Agile principles, methodologies and events.- Good communication, analytical and problem-solving skills.- At least 5+ years of experience with must have knowledge in Cloud computing systems (Azure/AWS SAAS, PAAS, AKS etc.), Azure DevOps (basics) and MS Power Apps.- Hands-on experience is application change & release management to drive the technical details during major release windows, along with Risk & Impact Assessment.- Should be skilled in handling complex scenarios during application outage and analyzing/validating cross functional issues efficiently.- Min. 5+ years of IT experience covering specification, design, development or implementation of IT solutions.- Min. 5+ years of experience within the pharmaceutical or other relevant industry, combined with general business.- 5+ years of experience within operation and maintenance of IT systems in large organizations.- Min. 5+ years of experience working with GxP requirements, validation & compliance.- Experience from working in a project oriented, international matrix organization.- Experience from working in service level-based organizations and managing service level agreements with customers and vendors with strong stakeholder management.
Key Responsibilities:
- Responsible for day-to-day operation and maintenance of the Tulip platform and ensure that this is performed in compliance with the Company's QMS.- Overall management of ITSM activities & Operational verification.- IT Periodic System Evaluation.- Service Level Management.- Being involved in Audits and Inspection Preparation & Representation.- Collaboration with DevOps team.- Key linking resource between support and releases/projects.- Communicate critical issues/errors to DevOps team.- Collect information on new changes and releases from system managers (on projects) and share with support partners.- Business & Stakeholder management: Communication to system owners, LoB management, functional support teams/super users on support status and issues.
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