ServiceNow Platform Manager
2 months ago
Key Responsibilities :
- Lead the implementation and management of ServiceNow platform components, including ITSM, CMDB, ITAM, Discovery, and 3rd party integrations.
- Provide program leadership to execute the platform vision and drive continuous improvement initiatives.
- Support resource planning and release planning activities, ensuring alignment with project objectives and timelines.
- Collaborate with cross-functional teams to gather requirements, define project scope, and develop implementation plans.
- Manage projects from initiation to closure, including project planning, resource allocation, and risk management.
- Ensure successful delivery of projects within scope, schedule, and budget constraints.
- Provide guidance and support to project build teams, ensuring adherence to best practices and standards.
- Conduct regular status meetings and provide updates to stakeholders on project progress and milestones.
- Act as a subject matter expert for ServiceNow platform capabilities and related technologies.
- Foster a culture of collaboration, innovation, and continuous improvement within the team
- Basic understanding and ability to script automated processes.
- Experience with Agile Scrum methodology and project management tools.
- Solid proficiency in JavaScript, HTML, and CSS.
- Experience managing projects including the implementation of ITSM, CMDB, ITAM, Discovery, 3rd party integrations, and other ServiceNow modules.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Strong leadership and decision-making abilities.
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Technical Manager
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ServiceNow Developer
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