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Human Resources Operations Representative

3 months ago

bangalore, India WELLS FARGO BANK Full time
About this role:
Wells Fargo is seeking a Human Resources Operations Representative
In this role, you will:
  • Support human resources operations; proactively seek ways to improve process by offering ideas
  • Perform a variety of moderately complex human resources tasks pertaining to company policies and procedures, benefits, payroll, training, time away or any other related inquiries in a service center or human resource department environment
  • Work within internal human resources information systems (HRIS; such as ServiceNow and Workday) to resolve broader issues or inquiries
  • Assist employees on human resources related issues providing moderately complex policy interpretation
  • Review employee files and furnish information to authorized persons
  • Collect data and prepare operational and personnel reports; coordinate projects as requested
  • Receive direction from supervisor and escalate non-routine questions
Required Qualifications:
  • 2+ years of Human Resources operations support experience
Desired Qualifications:
  • Minimum Educational Qualification - B. Com & PG HR / MBA (HR) related discipline.
  • Working knowledge of some aspect of an HR function, and an understanding of HR policies and procedures.
  • Basic Microsoft Office Skills to include Word, Excel, Outlook, and basic reporting tool
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Ability to adhere to established attendance policies
  • Demonstrated ability to work with leaders and team members at all levels and across functional lines
  • Demonstrated effective verbal and written communication skills
  • Highly detail oriented with a high level of accuracy
  • Strong prioritization and follow-up skills
  • Demonstrated experience establishing and maintaining effective working relationships
  • Strong problem solving and analytical skills; ability to identify, analyze and solve problems Demonstrates strong communication skills, consistently positive, friendly, articulate speaker who has interpersonal skills.
  • Demonstrated customer service skills; with a strong ability to handle difficult stakeholders' inquiries
Job Expectations:
  • Review and respond to HR online requests
  • Perform quality review and validation of employee records
  • Utilize HR online tools to research employee information
  • Prepare and submit employee records for inclusion in the personnel file
  • Validate receipt of employee records in the online repository
  • Departmental report creation, analysis with compiling statics to identify trends.
  • Research and troubleshoot any type of issue related to the personnel file administration
  • Use HR online tools to redirect inquires to the appropriate team
  • Document and track quality feedback
  • Escalate requests to rescind employee records
  • Provide guidance to all levels of employees regarding personnel record policies and procedures requiring some policy interpretation
  • Collaborate with internal partners on employee records initiatives
  • Provides training to Associate Processors
Posting End Date:
4 Jul 2024
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.