▷ 15h Left: Team Lead

2 weeks ago


Hyderabad, India Perigord Life Science Solutions Full time
About Us:

Perigord is a global organisation and leader in the field of integrated Artwork Management System, Artwork Creation and Production Services to the Life Science industry. We provide the world's leading life science companies with a comprehensive range of creative, production, and project management solutions, supporting all aspects of their packaging, artwork/labelling, and marketing operations globally. As a global organization, our team of professionals is recognized as leaders in their field, as innovators who always challenge convention and bring unique perspectives to how our clients can increase efficiency and bring products to market quicker.

Now partnering with Tech Mahindra, a global leader in digital transformation, Perigord is undergoing significant expansion across all our locations Ireland, India, Germany and the USA. This partnership allows us to leverage advanced technologies and extensive networks, enhancing our capabilities and global reach. We are seeking experienced and focused professionals to join us in supporting this exciting growth phase. We are dedicated to recruiting the best talent and creating personal and professional development opportunities.

Join Perigord and become part of a rapidly expanding team. Enjoy working in an energetic and open environment where your skills and ambitions will be nurtured, your contributions valued, and your work-life balance respected. Be part of our journey and help us continue to lead and innovate in the life sciences sector. Perigord is an equal opportunities employer.

Perigord now has an exciting opportunity for a Team Lead - Technical Support to join our team.

The Role:

This is a hands-on operational role that offers the candidate an excellent opportunity to learn and grow in software support and lifecycle management, with exposure to a range of technologies. The role involves working with a diverse support operations teams to provide the highest quality support to over 50 global clients

Your Responsibilities:

- Manage technical and product issues and escalations, delivering the highest level of developer satisfaction through resolving technical issues.- Work with a diverse team to take a customer-focused approach to managing and solving problems, including finding resolutions and improving the responsiveness to issues across teams.- Tools development for automation of support tasks, data extraction, data analysis, etc.- Data queries and scripting to include writing and running scripts on a range of data in various databases, for issue resolution and for mining data to extract keys.- Analyse and troubleshoot applications, capture logs and network issues.- UI Front-end troubleshooting/debugging experience using developer tools and HTTP debugger Scripting in PowerShell, Bash, or similar.- Work with knowledge bases/Wiki's.- Lead the resolution of key issues and use application knowledge to validate, prioritise and manage issue backlogs.- Team management.

Preferred Qualifications, Training and Experience:

- Bachelor or Postgraduate degree in Technology or Engineering- Minimum of 6+ years of experience in a software engineering environment, preferably with SaaS.- NET4.7/ .NET Core/ Standards, ASP .NET Core, MVC Framework.- Experience working in a diverse technical environment.- Experience in WCF / Web API / RESTful Services in C#.- Experience in API documentation with Swagger an advantage.- Experience with at least one-unit test framework.- Experience on html5/Angular/reactJs.- Experience in triage and troubleshooting issues- Experience in Database design and writing Stored Procedures, Functions, Statements, Triggers, Views, Joins, performing Query Optimization and Performance.- Experience in establishing Continuous integration/Deployment services using Git/ SVN.- Strong knowledge on Design Patterns and SOLID principle.- Understanding of principles of Agile software development and support.- Experience with or an ability to contribute to the development of automation tools.- Experience with tools such as Jira, Confluence and GITHUB/BITBUCKET as repositories.- Knowledge of BI tools.- Knowledge of Windows servers and hosting.- Experience working in Cloud environments. JavaScript frameworks, HTML5/CSS/JSON/XML- Strong communication skills and good judgment- Strong desire to learn in a multi-platform environment

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