Sr. Manager, Ops Strategy, Amazon Business CS

6 days ago

Gurgaon, India myGwork Full time
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
DESCRIPTION:
At Amazon, our mission is to be the world's most customer-centric company. To achieve this, we're seeking exceptionally talented, bright, and driven individuals to join our team, Amazon Business Customer Service.
We are looking for a seasoned, high-performing Sr. Manager, Operations Strategy to lead Operations Strategy within our Worldwide Amazon Business Customer Service Operations group. Amazon Business provides procurement services to millions of business customers globally. Customer service plays a crucial role in the success of Amazon Business by providing support to the business customers in helping them in their procurement process from finding the right products to resolving any issues that may arise. By delivering best-in-class service, the customer service team indirectly contributes to the growth of the Amazon Business.
In the Sr. Manager, Operations Strategy role, you will lead a group of program managers spearheading high-impact programs, collaborate with cross-functional teams focused on enhancing the customer experience within and outside Amazon Business Customer Service. Specifically, you will identify unique servicing needs of Business customers, design routing and service strategy and mitigate issues that lead to poor customer experiences, while also driving business profitability through initiatives which would drive cost efficiency.
The ideal candidate will possess exceptional people management skills, analytical capabilities, sound judgement, and strategic thinking skills. You'll need to deftly balance customer satisfaction with financial objectives, making data-driven decisions that tangibly improve our operations. This role also requires the ability to effectively partner with leaders and teams across business, financial, and technical functions - both locally and globally.
Key job responsibilities
Strategic Leadership:
- Develop and own the strategic vision and roadmap for high-impact, cross-functional programs that drive significant business outcomes
- Serve as a trusted advisor to senior stakeholders, providing strategic guidance and recommendations to address complex challenges
- Anticipate emerging business needs and industry trends, proactively proposing innovative solutions
- Own 3 YF/SPS/OP operation supply plans
Program Delivery and Execution:
- Lead the end-to-end delivery of large-scale, mission-critical programs, ensuring alignment with business objectives and successful outcomes
- Engage with global teams of program managers, subject matter experts, and stakeholders to coordinate complex interdependencies
- Implement robust program and project management frameworks to drive accountability, mitigate risks, and deliver against timelines
Analytical Rigor and Decision-Making:
- Apply advanced analytical and critical thinking skills to deeply understand business challenges and identify data-driven solutions
- Utilize financial and operational metrics to assess program performance, quantify business impact, and make impactful recommendations
- Navigate ambiguity and make tough decisions, balancing multiple stakeholder needs and prioritizing initiatives with the highest strategic value
Cross-Organizational Collaboration:
- Build strong working relationships and influence key stakeholders across business, operations, and technical functions
- Foster a culture of continuous improvement, proactively identifying opportunities to drive innovation
BASIC QUALIFICATIONS:
- 10+ years of program or project management experience
- Bachelor's Degree in business or related field
- A proven track record of taking ownership and setting a strategic vision
- Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and written.
- Strong knowledge of Customer Service processes
- Strong professional experience with Lean, Six Sigma and Kaizen methodologies
PREFERRED QUALIFICATIONS:
- Experience implementing repeatable processes and driving automation or standardization
- MBA or Advanced Degree
- A track record of conceptualizing and delivering innovative solutions to support customers and business operations
- Strong ability interpreting & communicating analytics and presenting to senior leadership
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • myGwork | Sr. Manager, Ops Strategy, Amazon Business CS

    6 days ago

    gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:At Amazon, our mission is to be the world's most customer-centric company. To achieve this, we're seeking exceptionally talented, bright, and driven individuals to...

  • Marketplace Strategy Manager

    2 days ago

    Gurgaon, Haryana, India AdYogi Full time

    About AdYogiWe are a Marketing Automation Software company, helping e-commerce businesses acquire customers online and increase revenue efficiently.Our services include:Managed ServicesSelf-Serve PlatformAmazon and Flipkart Ads MarketplaceJob DescriptionWe seek an experienced Marketplace Strategy Manager to join our team, focusing on Amazon and Flipkart...

  • Sr Manager, Product Management-Tech, Amazon Finance Technology

    6 days ago

    Gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Imagine being at the forefront of revolutionizing the tax industry with cutting-edge technologies. As a Sr. Manager, Product Management - Technical in FinTech Tax...

  • myGwork | Sr Manager, Product Management-Tech, Amazon Finance Technology

    6 days ago

    gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Imagine being at the forefront of revolutionizing the tax industry with cutting-edge technologies. As a Sr. Manager, Product Management - Technical in FinTech Tax...

  • Associate Marketplace Amazon PPC

    3 weeks ago

    Gurgaon, India AdYogi Full time

    Roles & Responsibilities :● Assist in the creation, optimization, and management of Amazon advertising campaigns forclients.● Conduct keyword research and analysis to enhance campaign performance.● Monitor budgets, bids, and performance metrics to ensure optimal results.● Analyze campaign data and performance metrics to identify trends and...

  • Amazon Business Development Executive

    2 days ago

    Gurgaon, Haryana, India myGwork Full time

    Job Summary: We are seeking an experienced Sales Specialist to join our Direct Sales team, responsible for onboarding and growth of High Value seller accounts on the Amazon.in marketplace. As a seasoned professional in Brand and Distributor account management, you will thrive in new and ambiguous environments, developing businesses from scratch and driving...

  • Applied Scientist, Amazon, Amazon

    6 days ago

    Gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Do you want to join an innovative team of scientists who use machine learning and statistical techniques to create state-of-the-art solutions for providing better...

  • Associate marketplace amazon ppc

    3 weeks ago

    Gurgaon, India AdYogi Full time

    Roles & Responsibilities :● Assist in the creation, optimization, and management of Amazon advertising campaigns forclients.● Conduct keyword research and analysis to enhance campaign performance.● Monitor budgets, bids, and performance metrics to ensure optimal results.● Analyze campaign data and performance metrics to identify trends and...

  • Sr Product Manager-Technical

    6 days ago

    Gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Imagine being at the forefront of revolutionizing the tax industry with cutting-edge technologies. As a Product Manager - Technical in the FinTech Tax Technology...

  • myGwork | Applied Scientist, Amazon, Amazon

    6 days ago

    gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Do you want to join an innovative team of scientists who use machine learning and statistical techniques to create state-of-the-art solutions for providing better...

  • Associate Marketplace Amazon PPC

    3 weeks ago

    Gurgaon, India AdYogi Full time

    Roles & Responsibilities : ● Assist in the creation, optimization, and management of Amazon advertising campaigns for clients. ● Conduct keyword research and analysis to enhance campaign performance. ● Monitor budgets, bids, and performance metrics to ensure optimal results. ● Analyze campaign data and performance metrics to identify trends...

  • myGwork | Sr Product Manager-Technical

    6 days ago

    gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Imagine being at the forefront of revolutionizing the tax industry with cutting-edge technologies. As a Product Manager - Technical in the FinTech Tax Technology...

  • AdYogi | Associate Marketplace Amazon PPC | gurgaon

    3 weeks ago

    gurgaon, India AdYogi Full time

    Roles & Responsibilities :● Assist in the creation, optimization, and management of Amazon advertising campaigns forclients.● Conduct keyword research and analysis to enhance campaign performance.● Monitor budgets, bids, and performance metrics to ensure optimal results.● Analyze campaign data and performance metrics to identify trends and...

  • Account Manager, Amazon Business Advisory

    4 days ago

    Gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, execution focused, hungry and passionate about e-commerce,...

  • Strategic Account Manager, Amazon

    6 days ago

    Gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:We are looking for a Strategic Account Manager responsible for the growth and development of some of the most influential sellers on the Amazon.in marketplace. The...

  • Amazon Talent Acquisition Manager

    7 days ago

    Gurgaon, Haryana, India myGwork Full time

    Job OverviewWe are seeking a talented Staffing Lead to join our Workforce Staffing (WFS) team at Amazon. As a key member of our field team, you will be responsible for ensuring the highest level of customer satisfaction through exceptional talent acquisition and onboarding experiences.About AmazonAt Amazon, we're working to be the most customer-centric...

  • Sr. Agency Development Manager, Amazon Ads

    6 days ago

    Gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:The Amazon India Ads business functions as a strategic start-up with support and interest from business units across the company as well as Amazon's top...

  • Team Manager

    6 days ago

    Gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Whenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search services go to work. Search Ops team helps Search...

  • Strategist - Emarket (Amazon Ad, Amazon Advertising

    8 months ago

    Gurgaon, India LS Digital Full time

    Manage, review, and perform daily account responsibilities associated with Amazon Marketing Service - Maintain and monitor bids, daily and monthly account budget caps, and other important account metrics. - Provide recommendations and execute strategies for opportunities, campaign structuring, targeting right ad formats, other facets of AMS in accordance...

  • Strategy Manager

    1 month ago

    gurgaon, India BIBA Fashion Ltd Full time

    Job Title: Manager/Sr. Manager - Strategy Location: Gurgaon, India Company: BIBA Fashions Pvt. Ltd. Position Summary: The Manager/Sr. Manager - Strategy at BIBA Fashions will act as a strategic partner and trusted advisor to MD, ensuring seamless execution of business priorities across departments. This role involves aligning the leadership team’s...