Sales Assistant

I. Customer Interaction & Service:

• Greeting and Welcoming Customers: Being the first point of contact, whether in person, by phone, text, or email, and creating a positive and welcoming impression.
• Responding to Inquiries: Providing detailed information about landscaping services (e.g., lawn care, garden design, irrigation systems, hardscaping, tree care, seasonal services).
• Understanding Customer Needs: Asking questions to identify client requirements, preferences, and budgets for their landscaping projects.
• Scheduling Appointments: Arranging consultations and site visits for sales representatives or designers.
• Following Up: Maintaining communication with potential leads and existing clients, guiding them through the sales process.
• Addressing Concerns: Handling customer requests, complaints, and issues professionally and efficiently, or escalating them to the appropriate person.
• Maintaining Client Satisfaction: Consistently paying attention to client needs and ensuring a positive experience.

II. Sales Support & Administration:

• Supporting Sales Team: Assisting lead salespersons and designers with administrative tasks to ensure smooth sales operations.
• Managing Appointments: Organizing and maintaining calendars for sales team members.
• Organizing Data: Keeping customer information, sales records, and project details accurate and up-to-date in CRM systems or other databases.
• Preparing Proposals & Estimates: Assisting in creating detailed bid estimates, proposals, and contracts for landscaping projects.
• Processing Sales Orders: Accurately entering and processing sales transactions.
• Managing Inventory (if applicable): Assisting with tracking product inventory, especially for plant materials, and coordinating with nursery or supply departments.
• Generating Reports: Helping to create and analyze sales reports, identifying trends and contributing to sales targets.
• Filing & Record Keeping: Maintaining organized files for customer contracts, project documents, and other sales-related paperwork.
• Promoting Products & Services: Assisting in promotional events or showcasing landscaping services.

III. Product & Service Knowledge:

• Accurately Describing Services & Benefits: Being knowledgeable about the features, benefits, and applications of various landscaping services and products offered by the company.
• Assisting with Product Selection: Guiding customers in selecting appropriate plants, materials, and services.
• Upselling & Cross-selling: Identifying opportunities to recommend additional relevant products or services.

IV. General & Operational Support:

• Maintaining Office/Showroom Appearance: Keeping sales areas clean, tidy, and visually appealing.
• Following Company Policies: Adhering to all company policies and procedures.
• Learning & Development: Staying updated on new landscaping trends, products, and sales techniques.
• Collaboration: Working effectively with other team members, including designers, project managers, and landscaping crews, to ensure project success.

Key Skills for a Landscaping Sales Assistant:

• Excellent customer service and communication skills (verbal and written)
• Strong organizational and time management abilities
• Attention to detail
• Proficiency in basic office software (Microsoft Office, CRM systems)
• Ability to learn quickly and adapt to new tools and processes
• A friendly and professional demeanor
• Ability to work independently and as part of a team
• Basic knowledge of landscaping terminology and services (a plus)

Job Types: Full-time, Permanent, Fresher

Pay: ₹12, ₹15,000.00 per month

Benefits:

• Health insurance

Work Location: In person