Spare Parts Manager

1 day ago

Pathanamthitta, India AISWARYA WHEELS Full time

Parts Manager

To ensure Customer Satisfaction by ensuring adequate and timely availability of parts at workshop.

Role Description

For Business Development

· Ensure all the parts of vehicle are as per TVSM standard requirements, to gain customer satisfaction

· To build & lead team members to achieve Service Centre targets

Operations

· Ensuring parts center and the atmosphere is maintained clean & pleasant.

· To check if parts are not used from a long period and use FIFO.

· Workshop Man Management

· Ensure that administrative procedures don't sabotage the team's efforts to be responsive to customers.

· Ensuring parts center and the atmosphere is maintained clean & pleasant.

Customer Centricity

· Ensuring the customer parts complaints closure within the target lead time.

· Monitor parts complaints raised through the Internal & call centre PSF, ensure all the parts complaints are closed within the target time.

· Coordinate with the Works Manager for reducing lead time.

· Ensure the service team maintains the quality of operation from receiving the customer to delivery of the vehicle.

Requirements

· Basic:Graduate -Automobile/Mechanical

· Experience: Minimum 5 Yrs.

· Sound technical knowledge

Specialized Skills or Training Required

· Product Knowledge, training from TVSM

· Works Manager Training from PTC, TVSM

· MS office working knowledge

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Paid time off
  • Provident Fund

Work Location: In person

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