Curefit - house of cult | Telesales Team Lead

3 days ago


Kottayam, India Curefit - house of cult Full time
Position : Telesales Team LeadLocation : Bangalore

Responsibilities:The Team Lead must have a passion for data, efficiency, accuracy, and coaching & developing others.Review team capacity, identify risks and opportunities, and work closely with stakeholders to reassess prioritization as needed as per the business goals and implement the activitiesWorks with internal/external teams and uses his/her knowledge and expertise to execute business goalsManage a team of 15-20 Telesales consultants on a day-to-day basis monitoring job or queue adherence, volume, and qualityDevelop the work schedule for the week by balancing capacity across various processesEnsure productivity/utilization is maximized through supervision, training, analysis, and feedback of performance data on a periodic basisResponsible for known SLAs and task completion targets (within provided capacity). File and track tickets, following up on blocks to productivityDevises and implements performance improvement plans for consultants. Provides regular coaching and feedback to direct reports with regard to utilization, quality, performance, behavior and career development.Holds team members accountable for performance based on metrics and adherence to rules and guidelines.Implement process improvement projects that impact team level performance. Participates in new workflow roll out projects.

Requirements/preferable qualifications:2 years of experience in a people management roleBachelor degree qualification or equivalent work experienceStrong attention to detail and organizational skillsStrong judgment and instincts and able to prioritize in complex, fast-paced environmentStrong people management skills and ability to lead by exampleAbility to adapt to dynamic project requirementsHigh level of energy and proactive nature. A sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential.



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