Desktop Engineer

2 days ago

Kanpur, India NAZZTEC Full time

Job Title: IT Support / Desktop & End-User Support Engineer Location: Kamba (near Kalyan), Mumbai, Maharashtra Experience: 1–2 Years Shift / Timings: 8 AM – 8 PM (Onsite Support) About the Role: We are seeking a motivated and detail-oriented IT Support / Desktop & End-User Support Engineer to provide onsite technical support for desktops, laptops, mobile devices, and other IT systems. The ideal candidate will have hands-on experience in end-user support, device configuration, troubleshooting , and exposure to Azure AD, Microsoft 365, and Intune/EMS environments. Key Responsibilities: Provide onsite technical support for desktops, laptops, printers, and other user devices. Troubleshoot and configure end-user devices, including mobile and Wi-Fi connectivity . Manage and resolve incidents through ITIL-based ticketing systems . Deliver L2 support for O365 and Intune/EMS across desktops and mobile devices. Install, update, and troubleshoot antivirus software and endpoint security tools. Support users with MS Office, Outlook , and related productivity applications. Coordinate with external vendors and escalate issues when required. Ensure implementation of IT best practices and compliance with global IT standards. Perform O365 mailbox configuration , license management, and OneDrive administration. Configure and maintain ADFS for user authentication and access control. Skills & Qualifications: 1–2 years of hands-on experience in desktop/laptop support and mobile device troubleshooting . Working knowledge of Azure AD, O365, Intune/EMS , and antivirus management. Familiarity with ITIL processes and ticket lifecycle management. Strong coordination and vendor management abilities. Excellent communication, analytical, and problem-solving skills . Ideal Candidate: Passionate about providing end-user IT support and customer satisfaction. Comfortable working onsite in a dynamic, fast-paced environment . Proactive in identifying issues, suggesting improvements, and delivering timely solutions.

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