Sr. Consultant
1 month ago
OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
The opportunity:
An OpenText Content Server Consultant is responsible for the technical delivery of the xECM based solutions. Such delivery activities encompass the design, development, deployment, testing and documentation of specific software components – either providing extensions to specific items of core product functionality or implementing specific system integration components. This role has a heavy deployment and administration emphasis, combined with the consultative skills required to demonstrate quality and excellence actively fostered within the Managed Services team.
Engagements are usually long tenured, but there may be some with short requirements like an upgrade or migration. The nature of work may include full application lifecycle activities right from development, testing, ongoing RUN and maintenance, and decommissioning.
The role is customer facing and requires excellent interpersonal skills with the ability to communicate with a wide range of stake holders (internally and externally), both verbally and in writing.
You are great at:
Work within an OpenText technical delivery team in order to:
What It takes:
Well versed with deployment, administration and troubleshooting of the OpenText xECM platform and surrounding components (Content Server, Archive Center, Brava, OTDS, Search & Indexing) and integrations with SAP, SuccessFactors, Salesforce.
Good experience/knowledge on following:
Experience delivering service using ITIL methodology Knowledge of Windows, UNIX, and Application administration skills in a TCP/IP networked environment. Experience working with relational DBMS (PostgreSQL/Postgres, Oracle, MS SQL Server, mySQL) Programming/scripting is helpful, (ie. Oscript, Java, JavaScript) Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.). Good understanding of object-oriented programming, Web Services, LDAP configuration, and RDBMS concepts. Experience in installing and configuring xECM in HA and knowledge in DR setup/drill. Experince in patching, major upgrades and data migration activities.Candidate should possess:
Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge. Ability to use own initiative to resolve problems and to obtain relevant information needed to perform a given task Team player, result driven, ambitious, responsibleEnjoys sharing knowledge and communicat
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
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