SAP Functional Consultant, Sr

1 month ago

Hyderabad, India Stefanini Full time
Responsibilities:

1. Application Management:- Lead the Application Management Services for SAP OTC, ensuring the stability, availability, and performance of the system.- Manage day-to-day operations, incident resolution, service requests and Problem Mangement related to SAP OTC.2. Enhancements and Upgrades:- Collaborate with clients to understand business requirements and propose enhancements to SAP OTC functionality.- Lead the planning and execution of SAP OTC upgrades and patches.3. Problem Resolution:- Investigate and resolve complex issues related to SAP OTC functionality, working closely with technical teams and stakeholders.- Implement preventive measures to minimize recurring issues and improve system reliability.4.

Performance Monitoring:- Implement monitoring tools and processes to ensure the optimal performance of SAP OTC.- Proactively identify and address performance bottlenecks.5. Change Management:- Assess the impact of changes on SAP OTC functionality and collaborate with change management teams to ensure smooth implementations.- Provide guidance on best practices and potential risks associated with changes.6. Documentation and Reporting:- Maintain detailed documentation of SAP OTC configurations, issues, and resolutions.- Generate regular reports on system performance, incidents, and service levels for management and clients.7. Client Relationship Management:- Build strong relationships with clients, understanding their business needs, and providing strategic advice on SAP OTC solutions.- Act as a trusted advisor to clients in matters related to SAP OTC functionality.8.

Team Leadership and Mentorship:- Provide leadership to the AMS team, offering guidance, coaching, and mentorship to junior consultants.- Foster a collaborative and innovative work environment.9. Must have Hands on Technical Skills:- Variant Configuration- Complex Pricing Configuration- Warranty Management- Service OrdersJob Requirements Details:

Qualifications:- Bachelor"s degree in Information Technology, Business, or related field.- Extensive experience (X+ years) as an SAP OTC Functional Consultant, with a focus on Application Management Services.- Proven expertise in SAP OTC modules, including configuration, enhancements, and upgrades.- Strong understanding of ITIL principles and application support best practices.- Excellent communication and interpersonal skills.- Ability to lead and mentor a team of consultants.- Problem-solving skills and the ability to thrive in a fast-paced environment.

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