ServiceNow Architect

5 days ago

bangalore, India Tata Consultancy Services Full time

Skill- Service Now Architect Location- PAN India Exp- 8 Year ++ • ServiceNow platform engineering with ITSM Modules including Service Request, Incident, Problem, Change, Rot and Configuration Management and security / regulatory disciplines • Industry and project experience of 8+ years with ServiceNow • Experience of significant Service Now implementations which span ITSM and security / regulatory disciplines • Good understanding of ServiceNow capabilities • Strong experience working with ServiceNow platform essential modules (e.g., ITSM, ITOM, CMDB, ITAM, • GRC, SecOps, HR, IM, Service Requests Management with SLAs, Knowledge Management, Discovery) Experience in S2P & MDM setup in EC Pro, Service Catalogs, Integrations. • Designing, engineering and configuring ServiceNow to automate internal Information Technology Infrastructure Library (ITIL) processes • Thorough knowledge on workflows, tables, script, flow designer and integration hub. • Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modelling • Strong analytical skills, communication, and presentation skills • Ability to manage development teams, customers and stakeholder expectations • Knowledge and experience of Infrastructure Operations, migration as well as ServiceNow Integration with Third party system. • Strong understanding of the ServiceNow platform and its functionalities. • Excellent communication and presentation skills. • Project management and problem-solving expertise. • Business acumen and ability to translate business needs into technical solutions. • Adaptability and willingness to learn new technologies. • Analyze and translate business and technical requirements into an architectural blueprint to achieve complex business objectives. • Establish and manage a technical governance. • Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs • Demonstrate solid insights in designing ServiceNow’s capabilities • Produce a detailed functional design document to match customer requirements • Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform. • Experience in working according to agile, scrum or SAFe principles • Contribute to the development of opportunities and provide input to grow our business • Effectively managing key stakeholders both internally and externally to the organization

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